topic Re: Trouble setting up my plusnet emails accounts in Email

Trouble setting up my plusnet emails accounts

Luttonlodge — Sat, 04 Mar 2023 21:07:24 GMT

I have been using plus net accounts on Thunderbird for many years and on different machines. Currently I am using Linux Mint.

I have three email accounts set up on plus net.

Is the postmaster account home@address.plus.com
the main account to use mike@address.plus.com
third is my partners jolene@address.plus.com

The first account I have had no problems setting up, following the guide

How to set up Plusnet email - what settings to use

That account works fine but the second and third accounts will not work using those settings. Having set them up on quite a few machines over the years, I remember having to indicate by adding something in one of the boxes (during the set up) This information was included by instructions provided by Plus Net, in a table.

It was something like [home@address.plus.com +mike].

I expected to get this information from the set up instructions. I have contacted the helpers by phone but them obviously didn't understand what I was talking about.

If you understand what I am talking about please let me know.

Re: Trouble setting up my plusnet emails accounts

jab1 — Sun, 05 Mar 2023 07:47:33 GMT

@Luttonlodge You have it nearly correct, but the 'extra' accounts should be 'defaultaccount+mike'@address.plus.com' and 'defaultaccount+jolene@address.plus.com'.

HTH

Re: Trouble setting up my plusnet emails accounts

Dan_the_Van — Sun, 05 Mar 2023 08:13:11 GMT

@jab1

that is not correct

@Luttonlodge

For the given account you setup the email address as such mike@address.plus.com

For the user name setting for SNMP (outgoing) and IMAP or POP3 (incoming) settings will be address+mike

SMTP Authentication is only needed if you're sending emails from a non-Plusnet Internet connection

HTH

Re: Trouble setting up my plusnet emails accounts

jab1 — Sun, 05 Mar 2023 08:45:37 GMT

@Dan_the_Van If the OP is setting up the 'subaccount' in 'Manage My Mail', which I assumed they were, then my suggestion is correct - I think - if not, then you could be correct. Not looking for an argument, BTW.

Re: Trouble setting up my plusnet emails accounts

jab1 — Sun, 05 Mar 2023 09:09:14 GMT

Late edit to the above. Sorry, @Dan_the_Van , I may have got this totally wrong. @Luttonlodge , exactly where are you hitting the problem - in TB?

Re: Trouble setting up my plusnet emails accounts

Townman — Sun, 05 Mar 2023 14:38:38 GMT

@Dan_the_Van wrote:

SMTP Authentication is only needed if you're sending emails from a non-Plusnet Internet connection

HTH

@Dan_the_Van

Whilst if on the network, one can send emails without authentication, some receiving email environments will complain that the email submission was not authenticated. Also configuring without authentication only leads to issues when the (generally portable) device is "moved" to a different network.

Port 465 is deprecated and though it does work ought not to be used.

Also it does not help that Plusnet's set up guide infers that STARTLTS encryption should be used for the inbound server as well as SMTP. I have made multiple requests for it to be corrected for far too long to recall.

In summary the settings should be...

IMAP: imap.plus.net port 993 encryption SSL/TLS
POP3: mail.plus.net port 995 encryption SSL/TLS
SMTP: relay.plus.net port 587 encryption STARTTLS
User name (authentication) configured on BOTH incoming and outgoing servers
- Default mailbox accountname
- Secondary mailbox accountname+mailboxname

Re: Trouble setting up my plusnet emails accounts

Dan_the_Van — Sun, 05 Mar 2023 17:22:23 GMT

@Townman

when I setup an email account on Thunderbird or gmail android app they select SSL/TLS for the connection by default, I'm free-online, so;

Incoming - imap.free-online.net port 993 encryption SSL/TLS

Outgoing - relay.free-online.net port 465 encryption SSL/TLS

I understand the differences between SSL/TLS and STARTTLS, I use defaults as they work

The plusnet help page suggests

If your client doesn't support STARTTLS, then you can set SSL/TLS to Yes and set the outgoing port to 465

In the future I will share your recommendations for email settings.

Dan.

Re: Trouble setting up my plusnet emails accounts

Luttonlodge — Sun, 05 Mar 2023 21:58:05 GMT

I have read all of your messages and I have tried the settings which I think you suggested I use. The above settings still don't work. Can you suggest where I am going wrong.

Re: Trouble setting up my plusnet emails accounts

Townman — Sun, 05 Mar 2023 22:41:19 GMT

The user name should be address+mike

Re: Trouble setting up my plusnet emails accounts

jab1 — Mon, 06 Mar 2023 08:07:10 GMT

And, if that is how you are actually attempting to set it up, the 'address' bit should be your actual account name.