topic Re: Webmail gone wonky again? in Email

Webmail gone wonky again?

jab1 — Fri, 10 Feb 2023 20:18:39 GMT

I have now been sat here 8 minutes waiting for one of my mail accounts to open in webmail. There is ONE message on the server for me, and nothing else.

Anyone else having this issue? The only time I use it is when I wish to report a spam message, and I have noticed it getting more lethargic the last two or three times I've had need to open it, but usually it opens, the lethargy really kicking in when I ask it to carry out a function.

TONIGHT it will not even open the inbox.

Re: Webmail gone wonky again?

jab1 — Sat, 11 Feb 2023 08:25:19 GMT

Strange - straight in and works perfectly this morning!

Re: Webmail gone wonky again?

Boz — Mon, 20 Feb 2023 19:02:35 GMT

Wasn't sure whether to add a post to this thread or start a new topic. Anyway, I've decided to add a post because the subject of Webmail's performance has been discussed before; indeed, a thread has already been archived and "pinned" if that's the right expression!!

Needless to say, my recent experience has been that Webmail is slowing down again. Whatever was done to speed it up last time, could that be executed once again. VMTs

Boz

Re: Webmail gone wonky again?

jab1 — Mon, 20 Feb 2023 19:14:27 GMT

How slow @Boz ? I only ever use it to report the occasional spam message, so don't notice its performance - the original post was the last time I needed it, and at that time it was well and truly broken.

Re: Webmail gone wonky again?

Boz — Mon, 20 Feb 2023 19:42:44 GMT

Not sure that I can answer that, John. If I don't reach the Inbox within 10 seconds, I usually close the window and try later. I don't have your patience to sit in front of an inactive screen for 8 minutes!!

Boz

Re: Webmail gone wonky again?

jab1 — Mon, 20 Feb 2023 19:49:03 GMT

Fair enough - although I wasn't sat watching it, I went elsewhere. 😉

On the odd times I use it, it appears to be almost instantaneous, but then I have almost nothing on the mail server, apart from the few messages that arrived since the last time I downloaded them to my mail client.

I have never relied on webmail, always used a client.

Re: Webmail gone wonky again?

Boz — Mon, 20 Feb 2023 20:20:33 GMT

Unfortunately, I do depend on Webmail, and I try to keep the Inbox clear of messages, if I can, by using personal folders, to save important emails. My experience recently of "the slowing down of Webmail" and your "waiting 8 minutes" must be down to Plusnet. They've solved it before and should be able to do so again.

Boz

Re: Webmail gone wonky again?

jab1 — Mon, 20 Feb 2023 20:26:52 GMT

My experience was a one-off, and 'keeping the Inbox clear of messages' does not alter the size of your account on the server, it merely keeps your 'view' of the Inbox tidy.

However, as I don't see a mass of complaints re webmail - at the moment - it must be working to most peoples satisfaction.

Re: Webmail gone wonky again?

Boz — Wed, 22 Feb 2023 18:37:36 GMT

I'm still finding emails taking a long time to load. Are you sure that there are no other complaints?

Boz

Re: Webmail gone wonky again?

jab1 — Wed, 22 Feb 2023 18:39:57 GMT

If there were - online - I would have spotted them.

Re: Webmail gone wonky again?

csmith94 — Thu, 23 Feb 2023 08:48:15 GMT

Hi @Boz

Are you seeing any errors at all?

Re: Webmail gone wonky again?

Boz — Fri, 24 Feb 2023 11:33:48 GMT

Hi Curtis

No I haven't seen any errors. In what form would they appear?

I'm still encountering a "slowing-down" when waiting for the Inbox to load; and also when selecting emails to read.

Boz

Re: Webmail gone wonky again?

csmith94 — Fri, 24 Feb 2023 12:04:21 GMT

Thanks for getting back to me, the error you normally see if a fetch one which comes up in a red box. You'd notice it if it popped up so that's good it hasn't.

Are you seeing the mailbox being slow on more than one device? Can you also clear cookies and caches, try again and see if you're still seeing same.

Re: Webmail gone wonky again?

Townman — Fri, 24 Feb 2023 17:07:23 GMT

Have you set the sort sequence to “None”?

Re: Webmail gone wonky again?

Boz — Fri, 24 Feb 2023 19:36:20 GMT

Hi Curtis

I'm replying again to your email because I've just encountered an error message. It wasn't on the screen long enough, but it was something like "Server failure: Failed to send FETCH command". Does that make any sense?

Boz

Re: Webmail gone wonky again?

Boz — Fri, 24 Feb 2023 19:40:51 GMT

Hi Townman

I've now set the sort sequence to "None", and it does seem to load the Inbox emails quicker. Then again, it may just be my imagination!!

Boz

Re: Webmail gone wonky again?

Townman — Sat, 25 Feb 2023 09:45:28 GMT

That’s a transient error sure to the IMAP server timing out.

Setting the email sort sequence to none will make a marked difference as the whole of the mailbox does not need to be read to sort it. How many items per page are you listing?

Re: Webmail gone wonky again?

Boz — Sun, 26 Feb 2023 10:49:06 GMT

Hi Townman

I'm showing a list of eight emails at a time. I've also got "Show preview pane" ticked.

Boz