topic Re: Servers slow today ? in Email

Servers slow today ?

MisterW — Sat, 21 Jan 2023 11:00:16 GMT

Anyone else seeing slow response via IMAP ?

Re: Servers slow today ?

snipperuk — Sat, 21 Jan 2023 12:39:57 GMT

What servers ....... Been trying to get emails all day .
Emails have been slowly get worse to receive
Webmail is just as bad

Re: Servers slow today ?

Townman — Sun, 22 Jan 2023 12:47:11 GMT

Not noticed any significant issue with PC based clients, but both Standard and Basic Webmail are diabolical!

Webmail not working

haddock1 — Sun, 22 Jan 2023 13:23:41 GMT

Webmail - only very intermittently able to get emails

Inbox message list fails with fetch error or failed to send select or connection closed

Folders only intermittently showing

Logged a call - seems to work a bit better with no sort order selected - but then, won't page through list to see new emails (appears no sort = oldest first)

Been like this for a couple of days

Re: Servers slow today ?

MisterW — Sun, 22 Jan 2023 13:34:10 GMT

I'm still noticing it on anything using IMAP especially K9 on Android

Re: Servers slow today ?

seebee — Sun, 22 Jan 2023 13:58:22 GMT

FWIW, I use k9 on Android and haven't noticed any slow down today.

Similarly, using "mutt" on a Raspberry PI to read my IMAP email is as fast as usual. I even deleted my local cache, and logging in and getting all the headers was only a couple of seconds, looking at the logs:

[2023-01-22 13:50:41] Mutt/2.0.5 (2021-01-21) debugging at level 1 [2023-01-22 13:50:41] Reading imaps://imap.plus.net/INBOX... [2023-01-22 13:50:41] Looking up imap.plus.net... [2023-01-22 13:50:41] Connecting to imap.plus.net... [2023-01-22 13:50:41] SSL/TLS connection using TLS1.2 (RSA/AES-256-GCM/AEAD) [2023-01-22 13:50:42] Logging in... [2023-01-22 13:50:42] Selecting INBOX... [2023-01-22 13:50:42] Unknown right: " [2023-01-22 13:50:42] Unknown right: " [2023-01-22 13:50:42] Fetching message headers... 0/81 (0%) [2023-01-22 13:50:43] Fetching message headers... 51/81 (62%) [2023-01-22 13:50:43] Sorting mailbox...

Then choosing to get one email was less than a second

[2023-01-22 13:50:54] Fetching message... ... [2023-01-22 13:50:54] Fetching message... 0K/32K (0%) [2023-01-22 13:50:54] Fetching message... 0K/32K (0%) [2023-01-22 13:50:54] WEED is Set

I don't have many emails, nor are they particularly large, but it seems responsive.

Re: Servers slow today ?

MisterW — Sun, 22 Jan 2023 14:33:16 GMT

@seebee in that case I'm going to have to do some more digging...

Re: Servers slow today ?

MisterW — Sun, 22 Jan 2023 15:26:47 GMT

Seems like it MIGHT be IP dependent.

Tried with the VPN up to the office and it's much faster.

Back to my static in the 80.229.... range and its like treacle...

Re: Servers slow today ?

Townman — Sun, 22 Jan 2023 15:40:22 GMT

That might suggest the issue is internal / external IP addresses ... or some routing!

Webmail (so nothing to do with my static IP address) is dreadfully slow. On my PN connection, iPhone is very sluggish, whilst Outlook 2016 (with a lots of email boxes) just grinds through the list with no apparent issue.

A family member (mailbox on my account) reports significant issues accessing their email using Outlook on an android phone over both BT internet and O2 mobile.

Re: Servers slow today ?

seebee — Sun, 22 Jan 2023 16:31:00 GMT

Could well be IP. I am on a dynamic address, currently 51.9.x.y

(I generally find webmail to be very slow, but IMAP okay)

Re: Servers slow today ?

Mardler — Sun, 22 Jan 2023 19:25:28 GMT

Yup, not just slow but erroneous.

Running iOS Mail/imap. Getting annoying PN usage warnings but unable to delete emails: attempted 3 times but all are back on my device within an hour.

Webmail no longer shows my imap Inbox but another with latest item in 2019.

It appears that, while my device shows the deletions, the correct Inbox is missing* from webmail.

*At this rate PN will withdraw my email service having (deliberately?) withdrawn my ability to manage the system. Or has PN cancelled me already (I think not as email is still incoming).

Edit: getting this trying to access webmail inbox - "Error: Webmail shut down by signal" or similar but message doesn't stay up long enough to copy!

Re: Servers slow today ?

Mardler — Sun, 22 Jan 2023 19:43:29 GMT

Townman, can an imap PC client delete emails from the PN webmail server at the moment?

Re: Servers slow today ?

Townman — Sun, 22 Jan 2023 20:20:37 GMT

There is no such thing as a webmail server from an email perspective. The “webmail server” is a http website server running the browser based webmail client, which uses IMAP to connect to the email server - the same one used by PC / Phone / Tablet based email clients. If a PC client can interact with the server, it will delete the email from the server.

As for the webmail client showing old emails, that will be a matter of the client only completing part of the mailbox IMAP content query.

Looks as though there is an operational issue on the mail servers. I’ve sent a couple of PMs but have not yet had a response.

Re: Servers slow today ?

Mardler — Sun, 22 Jan 2023 20:31:59 GMT

TM, I know how email works.

My question remains: can your PC delete emails from the server (file) but not the non PC devices?

Re: Servers slow today ?

Mardler — Sun, 22 Jan 2023 20:51:45 GMT

Accessing the webmail server file is problematic, am getting a FETCH error in Webmail (and only the, now correct, Inbox folder) which might explain why deleting (just 3 as a test) emails gives a "failed to move" error on my device. "Server Error: Failed to send FETCH command"

That didn't last long, Now getting the courier shutdown signal error again.

Re: Servers slow today ?

Townman — Sun, 22 Jan 2023 21:03:42 GMT

I do not understand the question / spin. If an IMAP client (of whatever type) deletes an email, it is deleted on the mail server and thereby is deleted for all clients.

Re: Servers slow today ?

Mardler — Sun, 22 Jan 2023 23:03:09 GMT

It's a very simple question.

You appear to say that you have a number of devices (presumably all similarly set up re mail) where PC is working as expected and the other devices aren't hence my question: in simple terms, is that the case? The subsequent question would be has anyone got any idea why?

FWIW, my account, accessed by browser, is now showing all folders and correct number of inbox emails but the FETCH error remains so no individual emails, even headers, are shown. (The other folders show as empty which, obviously, is incorrect.)

Time to ask PN if, following its removal of the ability manage the webmail account, it will still delete needed emails unilaterally.

Re: Servers slow today ?

Mardler — Sun, 22 Jan 2023 23:07:48 GMT

PN, if, following your continued removal of the ability to manage the webmail account, will you still delete needed emails?

Re: Servers slow today ?

Townman — Sun, 22 Jan 2023 23:40:45 GMT

Sorry your questions are still not making sense.

There is one email server imap.p!us.net to which ALL IMAP clients (on whatever platform, including webmail) connect to. If any such client deletes an email, it is deleted for all clients.

The fact that a specific client such as webmail might report an error when listing the mailbox content has no bearing on what a client on a PC can do.

Note in your reference to "you" I am a customer like yourself, I do not remove any ability to do anything ... nor has Plusnet.

Plusnet webmail

roddevonshire — Mon, 23 Jan 2023 08:33:01 GMT

Appears to be down / not working, yet again.

Why is Plusnet's webmail so flaky and awful ? Why have Plusnet never invested in their email ? I'm sure their profits are high enough.

And is it true that Plusnet are planning to get rid of email completely ?

Can a member of staff please answer these questions ?