topic Re: Mail bouncing to gmail in Email

Mail bouncing to gmail

sunnyrio — Thu, 19 Jan 2023 23:03:55 GMT

I get this 50% of the time I email two friends on gmail:

Diagnostic-Code: smtp; 550-5.7.26 This message does not pass authentication checks (SPF and DKIM both

I gather this is something to do with your email system's security not being high enough.

I'm having to ask in here because there seems to be no way of contacting Plusnet about email, none of the choices are about email.

Also, I hear Plusnet may be removing their email service, if so I will be removing my custom. Removing such an important part of my connection is beyond absurd and they will destroy their business, losing half their customers instantly.

Re: Mail bouncing to gmail

jab1 — Fri, 20 Jan 2023 07:52:15 GMT

@sunnyrio This is nothing to do with Plusnets security levels and all to do with Gmails incorrect implementation of the rules - it has been discussed numerous times on here.

Re: Mail bouncing to gmail

Baldrick1 — Fri, 20 Jan 2023 10:06:08 GMT

@sunnyrio

Are you using an email client on your computer? If so are you using the settings here? They have changed over the years to improve security. https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/

As to whether Plusnet will lose half their customers if they do stop offering a free email service, my money would be that this is vastly pessimistic. There are many free services such as gmail etc. in use and most who still use Plusnet mail will simply move to one of these (I suspect that the majority of customers already have one of these accounts). A professional email service is not that expensive either.

I think that you will find that many of the budget ISPs no longer offer email services so you may end up paying considerably more for a broadband connection that includes a service that is free elsewhere anyway.

Re: Mail bouncing to gmail

sunnyrio — Fri, 20 Jan 2023 13:05:04 GMT

I've changed the port to 587 if that will make a difference.

"Simply" move to another email provider? No, no, and thrice no. Changing email address is like moving house, I've somehow got to find the hundreds and hundreds of companies, forums, friends, etc that know my email address and change it with them. This a monumental task. If you remove my email service, I will leave. Immediately.

And for you to suggest gmail, the very service which as discussed above is badly broken, is beyond absurd. Goodbye and good riddance.

Re: Mail bouncing to gmail

sunnyrio — Fri, 20 Jan 2023 13:05:54 GMT

Do you know where it's been discussed? (I've searched and not found it). I would like technical details so I can tell my friends to complain to gmail.

Re: Mail bouncing to gmail

jab1 — Fri, 20 Jan 2023 13:09:04 GMT

@sunnyrio wrote:

Do you know where it's been discussed?

Have a search on this board - I don't have the time to find the numerous topics at the moment.

Re: Mail bouncing to gmail

sunnyrio — Fri, 20 Jan 2023 13:14:55 GMT

Searching for that just comes up with many confused people. Thanks for not bothering to help.

Re: Mail bouncing to gmail

jab1 — Fri, 20 Jan 2023 13:18:49 GMT

Sorry you feel that way, but there are topics which discuss it in detail, answered quite often by the forum expert on such matters. BTW - I do have a life, and other things to do, away from the forum.

Re: Mail bouncing to gmail

sunnyrio — Fri, 20 Jan 2023 13:23:37 GMT

Topics which I cannot find. I would of course prefer to speak to a paid Plusnet member of staff, but they took that away too. Why do you bother coming in here if you're only making half an attempt?

Re: Mail bouncing to gmail

jab1 — Fri, 20 Jan 2023 13:25:48 GMT

If you are going to fling insults around - expect no help from me on this, or any other, subject.

Re: Mail bouncing to gmail

sunnyrio — Fri, 20 Jan 2023 13:26:43 GMT

Plusnet used to be the best, not any more.

https://uk.trustpilot.com/review/www.plus.net

Plusnet Reviews

9,466 • Poor

2.1

Re: Mail bouncing to gmail

sunnyrio — Fri, 20 Jan 2023 13:27:50 GMT

I haven't received any help. And it wasn't an insult it was a statement of fact.

Re: Mail bouncing to gmail

jab1 — Fri, 20 Jan 2023 13:29:05 GMT

And with your attitude, you are unlikely to do so - goodbye.

Re: Mail bouncing to gmail

sunnyrio — Fri, 20 Jan 2023 13:29:58 GMT

You're missing the point, you replied to me with a useless answer then refuse to give me a better one, then tell me if I'm rude you won't do what you're not doing anyway. Wow....

Re: Mail bouncing to gmail

jab1 — Fri, 20 Jan 2023 13:40:44 GMT

Have a good read of this - for instance - https://community.plus.net/t5/Email/Emails-sent-to-gmail-account-undeliverable/m-p/1860110#M39002

Re: Mail bouncing to gmail

Baldrick1 — Fri, 20 Jan 2023 13:49:42 GMT

@sunnyrio wrote:
"Simply" move to another email provider? No, no, and thrice no. Changing email address is like moving house, I've somehow got to find the hundreds and hundreds of companies, forums, friends, etc that know my email address and change it with them. This a monumental task. If you remove my email service, I will leave. Immediately.

And for you to suggest gmail, the very service which as discussed above is badly broken, is beyond absurd. Goodbye and good riddance.

I don’t think that there’s any need for the aggressive responses . Everyone who has responded so far, including myself, are fellow customers who try to help and advise.

If the email service is withdrawn and you decide to leave then that of course is your decision, but you will still have to face up to the same fact that you will lose your email address.

Gmail is not badly broken as literally millions of users will confirm. If emails are being rejected due to SPF or DKIM issues it will be due to your sent emails probably failing to meet settings that meet the gmail spam filter threshold .requirements.

Re: Mail bouncing to gmail

jab1 — Fri, 20 Jan 2023 13:55:04 GMT

@Baldrick1 wrote:

Gmail is not badly broken as literally millions of users will confirm. If emails are being rejected due to SPF or DKIM issues it will be due to your sent emails probably failing to meet settings that meet the gmail spam filter threshold .requirements.

Kind of agree, @Baldrick1 , but as Townman has pointed out many times, Gmail policy is in contravention of various RFC's &c.

Re: Mail bouncing to gmail

sunnyrio — Fri, 20 Jan 2023 14:04:31 GMT

Yikes, 12 pages of people not knowing what the problem is. Like with them, gmail randomly objects to 50% of my emails, which is weird. The server response doesn't say what's wrong. I guess gmail remains something to avoid. I have told my friends to get a proper email service.... Free things just don't work.

Re: Mail bouncing to gmail

sunnyrio — Fri, 20 Jan 2023 14:06:25 GMT

I'm not being aggressive, I'm being annoyed Plusnet and Gmail are wasting my time. If Plusnet removes the email service, I'll sign up to the paid Protonmail, which has good reviews. This costs £5 a month. If Plusnet give me a £5 a month discount for the portion of their service they removed, then I will stay, otherwise I will leave.

Re: Mail bouncing to gmail

sunnyrio — Fri, 20 Jan 2023 14:09:17 GMT

They're not marked as spam. They're marked as the authentication being wrong. Looking that up on Gmail forums, they direct me to change the settings on the actual email server, which isn't mine, it's Plusnet's. I can't change the settings on something which isn't my property. I don't know if Gmail is wrong or Plusnet is wrong, but the two of them disagree on what the authentication should be. And weirdly only 50% of the time!