topic Re: e mail not showing sender , in Email

e mail not showing sender ,

stoppo1 — Mon, 09 Jan 2023 17:26:49 GMT

i did alter the settingsbecause the emails suddenly were not in time order, i dont know what caused that , but i ffound a long list of boxes to tick or untick and think i caused the above fault but i can't find that list of boxes . i've spent all afternoon clicking on settings and anything clickable but can't cure the above , heeeeeelp

Re: e mail not showing sender ,

stoppo1 — Tue, 10 Jan 2023 14:53:04 GMT

and now they are not showing in date order , how can i fix this ..will it help if i use outlook express

Re: e mail not showing sender ,

Townman — Tue, 10 Jan 2023 17:36:43 GMT

It would help if you explained what you are using...

Re: e mail not showing sender ,

stoppo1 — Wed, 11 Jan 2023 12:07:55 GMT

i use plus net email ,which came with plusnet many years ago ..the browser is chrome and also edge, both windows 10 the date order is fixed but no sender details

Re: e mail not showing sender ,

Townman — Wed, 11 Jan 2023 12:24:01 GMT

Let's ask the question differently!!

Plusnet Email is the mail service which can be accessed in many different ways
Reference to "browser" infers access to email via a web client, such was PlusNet's webmail at https://webmail.plus.net
Reference to Win10 suggests that possibility of the use of a PC based email client
- the Win10 Mail client (not a brilliant product) which is totally different to webmail access ... does not use column layout and displays the sender above each item
- Outlook and Thunderbird (both popular email clients) have numerous options for column layouts

This is a matter of your selection of columns to be displayed.

If you are using Plusnet's webmail, on the left hand edge of the columns title bar, there is a List Options table icon. Click that and select the columns you want so see displayed.

If you are using Outlook - right click on the column title bar and use field chooser.

Re: e mail not showing sender ,

willcutforth — Wed, 11 Jan 2023 12:31:31 GMT

I would always advise to use a client as it performs much better than webmail, however if you press on the date header it should list in in date order

Re: e mail not showing sender ,

stoppo1 — Wed, 11 Jan 2023 16:36:57 GMT

i dont seem to have this icon .i use plusnets webmail

Re: e mail not showing sender ,

Townman — Wed, 11 Jan 2023 17:04:34 GMT

That is indeed odd!

That looks like an issue with Roundcube, but I have not been able to find reference to it.

Having logged into email, try this link https://webmail.plus.net/?_task=mail&_mbox=INBOX#list-options - it might invoke the List-Options menu.

I did wonder if the mail list pane is scrolled to the left, but it is not scrollable. Can you try a different browser or a different device, if only to see if the icon appears there and you can fix your setting there.

It might be worth opening webmail in a PRIVATE window (ignores any cookies on your PC).

Alternatively consider using Squirrel Mail (basic) or use a PC base email client.

@willcutforth - this is odd - any chance of getting help from JW please?

Re: e mail not showing sender ,

seebee — Wed, 11 Jan 2023 18:50:37 GMT

@stoppo1 the right hand edge of your screenshot isn't showing - I don't suppose the little "List Options" icon is there is it? I can make my webmail look like this, if I unselect columns and drag them around - the button highlighted in yellow will give you the screen to select what columns you want:

PN webmail List Options.PNG

Re: e mail not showing sender ,

willcutforth — Thu, 12 Jan 2023 11:57:33 GMT

You literally took the words off my hands there @seebee I had someone months ago who couldn't view the view options, they did that and it fixed it.

@Townman sorry this is my ignorance taking over here, what/who is JW?

Re: e mail not showing sender ,

Townman — Thu, 12 Jan 2023 12:42:03 GMT

@willcutforth

Hi Will,

One of your SMEs.

Re: e mail not showing sender ,

stoppo1 — Thu, 12 Jan 2023 14:47:21 GMT

big thanks to seebee and all who relied