topic Re: Archived email in Email

Archived email

ruthe — Thu, 04 Aug 2022 20:52:50 GMT

Please could you restore emails archived due to my not accessing mailbox.

thank you.

Re: Archived email

Gandalf — Mon, 08 Aug 2022 15:54:03 GMT

Hi there,

Can you PM me the email we've sent you which suggests we've archived your mail including the date/time we sent it?

Re: Archived email

ruthe — Fri, 12 Aug 2022 09:05:32 GMT

Thank you very much Gandalf. All done

Re: Archived email

sandra54 — Mon, 19 Sep 2022 08:08:56 GMT

I would be very grateful if my archived emails could be unarchived too. Didn't realise I had to access emails more regularly than I do at the moment. Thank you

Re: Archived email

TheMightyAJ — Mon, 19 Sep 2022 15:17:05 GMT

Hi @sandra54,

Thanks for reaching out to us about this. I'm just having a look over this one and I can't see when these emails might have been archived. Have you received an email from us to let you know that any of your mailboxes will be archived? If so, please could you let us know when you received this email?

Re: Archived email

sandra54 — Tue, 20 Sep 2022 18:48:40 GMT

Hi. Thanks for your reply. I had an email on 30th May informing me that the emails had been archived. Hope this helps you to solve my problem.

Re: Archived email

TheMightyAJ — Wed, 21 Sep 2022 15:17:40 GMT

Thank you for getting back to us @sandra54. Unfortunately, we only keep archived emails around for up to a period of 90 days, meaning that we wouldn't be able to restore them from the archive in this case. I am really sorry for any inconvenience that this might have caused.

Re: Archived email

Baldrick1 — Wed, 21 Dec 2022 13:18:22 GMT

Moderators Note

This topic has been locked in favour of https://community.plus.net/t5/Email/Archived-mailbox-Request-for-it-to-be-unarchived-here/m-p/1783105#M32846