topic Re: Frustrations of Getting Plusnet Emails via Outlook in Email

Frustrations of Getting Plusnet Emails via Outlook

Intcomp — Sun, 11 Dec 2022 09:58:27 GMT

I spent several early morning hours trying to get Plusnet emails via Outlook (IMAP). I either get login error when Outlook tests the settings or the server times out.

I'm using the settings on this link https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/

and are setting via control panel on Windows 10.

Help!

Re: Frustrations of Getting Plusnet Emails via Outlook

Gel — Sun, 11 Dec 2022 11:26:24 GMT

Try
https://community.plus.net/t5/Email/setting-up-Outlook-2019-for-first-time/td-p/1690570

Re: Frustrations of Getting Plusnet Emails via Outlook

Intcomp — Sun, 11 Dec 2022 12:03:15 GMT

I have tried several settings the best one being as in pic below, this just gives server timeout. Using office 365

Re: Frustrations of Getting Plusnet Emails via Outlook

Browni — Sun, 11 Dec 2022 12:51:02 GMT

The outgoing server requires STARTTLS as well as the incoming server.

Re: Frustrations of Getting Plusnet Emails via Outlook

Townman — Sun, 11 Dec 2022 13:00:37 GMT

The email setup help page is deeply confusing - I have made multiple requests for it to be corrected.

Incoming - imap.plus.net port 993 encryption TLS/SSL

Outgoing - relay.plus.net port 587 encryption STARTTLS

Outgoing server should use authentication - same login details as the inbound server.

Re: Frustrations of Getting Plusnet Emails via Outlook

Intcomp — Sun, 11 Dec 2022 13:30:39 GMT

@Townman I have tried your suggest settings and are still getting server timeout even if I set timeout for max period 10 mins.

Re: Frustrations of Getting Plusnet Emails via Outlook

Townman — Sun, 11 Dec 2022 14:49:03 GMT

Unless there is a queued email with a massive attachment (check all folders) then I’d look towards a connectivity issue. Is the rest of your internet activity working without issues?

What else is using your internet concurrently?

Other than a time out, is Outlook connecting to the server - can you query the IMAP folder structure?

how many emails are there in the inbox (use webmail to inspect).

Re: Frustrations of Getting Plusnet Emails via Outlook

Intcomp — Sun, 11 Dec 2022 19:00:04 GMT

@Townman Have put my responses in blue to the points you raised.

@Townman wrote:
Unless there is a queued email with a massive attachment (check all folders) then I’d look towards a connectivity issue. Is the rest of your internet activity working without issues? All working fine.

What else is using your internet concurrently? 2x mobile phone, Amazon Fire Stick & Laptop I'm trying to set

Other than a time out, is Outlook connecting to the server - can you query the IMAP folder structure? How do I do this as Microsoft instructions are not too clear.

how many emails are there in the inbox (use webmail to inspect). Inbox 84; Drafts 9; All other folders empty

I also use Thunderbird with POP3 and that has no problems downloading emails

Re: Frustrations of Getting Plusnet Emails via Outlook

Intcomp — Tue, 13 Dec 2022 22:59:47 GMT

Anyone should I be logging my issue with Plusnet support?

Re: Frustrations of Getting Plusnet Emails via Outlook

jab1 — Wed, 14 Dec 2022 07:58:05 GMT

I would say not - they do not as a rule have dedicated staff for this . @Townman probably has more knowledge of this kind of thing than the whole of the PN support team.

Re: Frustrations of Getting Plusnet Emails via Outlook

Townman — Wed, 14 Dec 2022 11:40:05 GMT

@Intcomp

This is what your settings should look like...

Username:

Default mailbox - <plusnet_account_id>
Secondary mailbox - <plusnet_account_id>+<mailboxname>

Query IMAP folders...

Right click on the inbox folder in the left hand panel
Click "IMAP folders..."
Click the QUERY button
Click OK

Can you confirm that the account sets up without any issue in Outlook365?