topic Re: Sending & receiving Plusnet emails from a non-Plusnet broadband connection in Email

Sending & receiving Plusnet emails from a non-Plusnet broadband connection

WNL — Wed, 30 Nov 2022 16:42:07 GMT

Hello

We have had a Plusnet broadband connection for years, but speeds have been very poor due to distance from exchange. Recently another provider has installed fibre to premises which we are now using, but they do not provide telephone connections. Consequently, we have kept the Plusnet package in addition to the new service, however this has meant that, so far, we have been unable to send Plusnet emails using the fibre connection. Is anyone able to tell me if it is possible to do this, and what settings to use?

I have contacted Customer Service but they have been unable to help other than to say they would escalate it to email support but given the lack of staff a response might take several weeks...

Thanks in advance.

Re: Sending & receiving Plusnet emails from a non-Plusnet broadband connection

jab1 — Wed, 30 Nov 2022 16:48:45 GMT

@WNL Welcome to the forums.

To send from a non-PN connection, you need to authenticate it. If you require help on how to do this, the first question is: what email client are you using?

Re: Sending & receiving Plusnet emails from a non-Plusnet broadband connection

WNL — Wed, 30 Nov 2022 17:19:31 GMT

Hello John

Thanks for your quick reply.

We are using Outlook 365 on laptops and both Outlook and Mail on iPhones.

Neil

Re: Sending & receiving Plusnet emails from a non-Plusnet broadband connection

jab1 — Wed, 30 Nov 2022 17:31:54 GMT

All you need to do then, Neil, is go t your settings, select 'outgoing server' and enter your details - username and password - when you get to a section on there which should at the moment be empty, but as I don't use 365 (never have), i don't know where this will be.

if you can't find or are unsure, post back and I'll try tagging someone who may know more.

Re: Sending & receiving Plusnet emails from a non-Plusnet broadband connection

WNL — Wed, 30 Nov 2022 17:55:18 GMT

Thanks. Have been changing settings through the Mail app in Windows Control Panel. I would send a picture, but not sure how to attach one…

Re: Sending & receiving Plusnet emails from a non-Plusnet broadband connection

jab1 — Wed, 30 Nov 2022 17:57:32 GMT

@WNL To send a picture 9with personal details obscured), click the icon to the right of the 'smiley' icon, and follow the prompts.

Re: Sending & receiving Plusnet emails from a non-Plusnet broadband connection

WNL — Wed, 30 Nov 2022 18:58:56 GMT

Thanks.

The image is the various settings in the "Mail" section of the Windows Control Panel. I have searched online for settings, changing them accordingly, but with no joy. The settings shown are just the default ones, which do not work either.

Re: Sending & receiving Plusnet emails from a non-Plusnet broadband connection

jab1 — Wed, 30 Nov 2022 19:12:54 GMT

Sorry Neil - As I said, not used a Windows mail client for 20+ years, and didn't realise what you said previously was incorrect, otherwise I would have responded earlier.

The settings I am referring to are actually within the picture - the shot bottom left. You need to tick 'My Outgoing server .....), ensure the 'use same settings...' below is ticked and then try that. As i said, i set authentication up a long time ago - and on Thunderbird, so my memory is hazy.

Again, if you hit problems, come back and I'll see if anyone else can help.

Re: Sending & receiving Plusnet emails from a non-Plusnet broadband connection

WNL — Wed, 30 Nov 2022 19:17:44 GMT

Unfortunately tried what you suggested, but doesn’t resolve issue. Short term fix is to switch to the Plusnet Wi-Fi to check Plusnet emails and revert to the fibre Wi-Fi for everything else, but wanted a simpler solution, ideally.

Re: Sending & receiving Plusnet emails from a non-Plusnet broadband connection

jab1 — Wed, 30 Nov 2022 19:24:35 GMT

OK, Neil, sorry it didn't work - maybe there is a setting on the 365 mail client which needs altering - or I've forgotten something.

I'll try tagging @MisterW and see if he can spot my deliberate mistake, or help us.

Re: Sending & receiving Plusnet emails from a non-Plusnet broadband connection

WNL — Wed, 30 Nov 2022 19:29:44 GMT

Thanks for helping.

Neil

Re: Sending & receiving Plusnet emails from a non-Plusnet broadband connection

MisterW — Wed, 30 Nov 2022 19:30:27 GMT

@jab1 what you suggested should work fine. If incoming mail is working then the username/ password is correct and the same credentials ought to work for outgoing..

OR maybe not...

ISTR It's possible to use an email address/password for incoming but it must be accountname & password fir outgoing

Re: Sending & receiving Plusnet emails from a non-Plusnet broadband connection

jab1 — Wed, 30 Nov 2022 19:33:54 GMT

Cheers @MisterW I seem to think you are correct, but it is so long ago....

@WNL Can you try the above suggestion?

Re: Sending & receiving Plusnet emails from a non-Plusnet broadband connection

WNL — Wed, 30 Nov 2022 19:37:31 GMT

Hello @MisterW

I have always had the same in both places, which might be the problem. I will try again tomorrow and let you know how I get on.

Thanks.

Re: Sending & receiving Plusnet emails from a non-Plusnet broadband connection

Browni — Wed, 30 Nov 2022 19:48:46 GMT

Ii's possible that the new ISP is blocking port 25 for SMTP connections.

@WNL try using port 587 with STARTTLS encryption for the outgoing server.

You'll also need outgoing authentication as @jab1 mentioned earlier.

Re: Sending & receiving Plusnet emails from a non-Plusnet broadband connection

jab1 — Wed, 30 Nov 2022 20:01:34 GMT

Sorry to add to this, but does your other provider also provide an email service which you configured? If so, are you selecting the Plusnet server, @WNL ?

Re: Sending & receiving Plusnet emails from a non-Plusnet broadband connection

WNL — Thu, 01 Dec 2022 10:57:39 GMT

Hello @MisterW

Unfortunately, your suggestion doesn't seem to work, but thanks anyway.

Neil

Re: Sending & receiving Plusnet emails from a non-Plusnet broadband connection

WNL — Thu, 01 Dec 2022 11:00:20 GMT

Hello @Browni

Thanks, I have tried using port 587 with STARTTLS encryption for the outgoing server, with authentication, with no success, but thanks for the suggestion.

Neil

Re: Sending & receiving Plusnet emails from a non-Plusnet broadband connection

WNL — Thu, 01 Dec 2022 11:02:11 GMT

Hello @jab1

The other provider only provides a broadband service, no email, so that shouldn't be an issue, but thanks for suggesting that.

Neil

Re: Sending & receiving Plusnet emails from a non-Plusnet broadband connection

jab1 — Thu, 01 Dec 2022 11:09:18 GMT

OK Neil - it was just a thought. Still confused though, because authentication should work. As I said, I've had it set on Thunderbird for close on 16 years, through a move from Windows to Linux, and it has worked via any ISP you could name - I've used it on all the big ISPs connections and a couple of smaller ones.