topic Re: Archived email in Email

Archived email

Clarissa — Thu, 13 Oct 2022 11:22:03 GMT

You sent me an email on 11-09-22 saying that my email has been archived.

Please restore my emails.

I was not aware, until today, that there is now a time limit for how often emails should be accessed, to prevent this from happening again.

Thank you.

Re: Archived email

Gandalf — Sat, 15 Oct 2022 10:28:53 GMT

Hi there,

Can you private message the email we've sent confirming we've archived your mail?

Re: Archived email

Clarissa — Wed, 19 Oct 2022 08:01:15 GMT

I have sent you a copy of the email that I received, in a Private Message, as requested

Re: Archived email

Gandalf — Wed, 19 Oct 2022 11:12:01 GMT

Awesome thanks! I've raised the unarchive request and you should have your mail back within 3 to 5 working days.

Re: Archived email

Clarissa — Wed, 02 Nov 2022 10:00:14 GMT

Thanks Gandalf

Just checked my webmail, and I can see emails have been restored back to 4th June 2022 (which ironically happens to be the first email from Plusnet warning me that emails would be archived!)

Is that everything that can be restored?

I think I was expecting more