topic Re: No access to email in Email

No access to email

mac51 — Mon, 10 Oct 2022 12:27:11 GMT

I have been running down my use of my plusnet email address due to the future uncertainty of service,. However for a few days now both my and my wife's access to the server have been failing with the message "login to server mail.pus.net with username xxxxxx failed". I can't find a way way of managing mail from my account and cannot login to webmail.

Can someone please shed any light?

Re: No access to email

SammyM — Tue, 11 Oct 2022 18:46:02 GMT

Hiya @mac51,

I'm really sorry you are experiencing this issue and I can imagine the frustrations this is causing.

Could you send me a screenshot and description of the the error you get when trying to log into webmail?

Re: No access to email

mac51 — Wed, 12 Oct 2022 15:24:32 GMT

Thanks, Sammy,

I'm struggling with a screen shot from Windows but the login screen for webmail just shows a pink banner at the top saying "login failed" . I've checked that I'm using my PlusNet account name and password which works ok elsewhere.

I still have no link to manage email on the account homepage.

Re: No access to email

jab1 — Wed, 12 Oct 2022 15:36:04 GMT

@mac51 wrote:

I still have no link to manage email on the account homepage.

Not even right at the bottom, as in the screenshot below?

Re: No access to email

mac51 — Wed, 12 Oct 2022 16:24:38 GMT

No. I have the other three, Additional Support, Referrals, and Marketing preferences headings but no link to manage mailboxes. Something's been changed somewhere.

Re: No access to email

jab1 — Wed, 12 Oct 2022 16:26:53 GMT

Sounds like there is something wrong with your account details then - but I don't know what.

Re: No access to email

mac51 — Wed, 12 Oct 2022 17:49:34 GMT

Thanks, I think you must be right. Hopefully the team will pick it up soon.

Re: No access to email

Gandalf — Thu, 13 Oct 2022 12:47:29 GMT

Hi @mac51,

Could you drop me a private message with the account username you're using? I see you have two accounts; one is a broadband account with no email component attached, and one is a free email account.

I can't confirm the full username publicly but the right username to check your emails should begin with j.