New android phone not receiving emails

antipodean48 — Tue, 11 Oct 2022 22:21:39 GMT

Just changed my android phone and not receiving plus net emails on it.

It came with incoming server set as imap-mail.outlook.com port 993 with my email address stated as user name (this is not my username)

When I try to change this to the correct username and correct incoming server imap.plus.net a message arrives saying: User name or password incorrect.

I tried to remove the account and start again, but just get a message saying: a/c already exists.

Where do I go from here?

Re: New android phone not receiving emails

LaurenB — Thu, 13 Oct 2022 09:35:02 GMT

Hiya @antipodean48, thanks for getting in touch. I'm sorry for the issues you're having with the new phone and email, sounds like a pain to be honest!

When is it you see the error message, is it after you've tried saving the mail settings?

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New android phone not receiving emails

Re: New android phone not receiving emails