topic Can't send free-online emails through Apple client in Email

Can't send free-online emails through Apple client

Silverwhistle — Fri, 23 Sep 2022 22:28:17 GMT

I had problems earlier in the week when Plusnet told me to change password & c because they thought account had been compromised. I now can't send emails through my email client, and have difficulty receiving. I can't update/correct the client settings because I get a message 'Unable to verify account name or password'.

Re: Can't send free-online emails through Apple client

RPMozley — Sat, 24 Sep 2022 19:46:55 GMT

What version of Apple Mail is it? Also is it a POP or IMAP connection?

Re: Can't send free-online emails through Apple client

Silverwhistle — Sun, 25 Sep 2022 13:17:35 GMT

It's POP.

When I try to correct the settings, it refuses to save them as it says my user name and password can't be verified.

Re: Can't send free-online emails through Apple client

Silverwhistle — Sun, 25 Sep 2022 13:23:20 GMT

And it's Apple Mail 10.3

Re: Can't send free-online emails through Apple client

Townman — Sun, 25 Sep 2022 15:31:47 GMT

Two points...

SMTP server should be port 587 not 25
SMTP server on ports 25 or 587 do not use TLS/SSL they use STARTTLS - though it is not clear what Apple Mail does under the covers

You could try...

Remove the encryption setting from the SMTP server and see if that works
Attempt to connect the SMTP server on port 465 - though this is deprecated, it tends to work and will use TLS/SSL

Re: Can't send free-online emails through Apple client

Silverwhistle — Sun, 25 Sep 2022 23:15:11 GMT

Right, I've changed them, but now am getting a new error message when I try to send a test message to myself…

Re: Can't send free-online emails through Apple client

Townman — Mon, 26 Sep 2022 06:03:45 GMT

Have you removed authentication on the SMTP server configuration?

Re: Can't send free-online emails through Apple client

Silverwhistle — Mon, 26 Sep 2022 11:47:31 GMT

I did, and it makes no difference…

Thanks for all your help.

Re: Can't send free-online emails through Apple client

Gandalf — Mon, 26 Sep 2022 14:32:55 GMT

I've had a look and which settings are you using in particular for SMTP?

Also try deleting the other SMTP server which is labelled SMTP (Offline).

Apple Mail tends to get confused when there's multiple servers added.

Re: Can't send free-online emails through Apple client

Townman — Mon, 26 Sep 2022 16:42:37 GMT

Removing authentication (not to be confused with encryption) will give rise to the exact error message you posted.

Connecting from off the Plusnet network is called relaying. Unless the connection is authenticated (uses user name and password in the SMTP server) you will not be permitted to use (relay via) Plusnet’s SMTP server.