topic Re: getting timeouts to pop and imap servers, webmail works fine though in Email

getting timeouts to pop and imap servers, webmail works fine though

bluewhale — Fri, 16 Sep 2022 10:49:00 GMT

getting timeouts to pop and imap servers, webmail works fine though

is this a known problem?

Re: getting timeouts to pop and imap servers, webmail works fine though

balvack2 — Fri, 16 Sep 2022 11:04:36 GMT

I've got the same problem here. I've only checked one of my email accounts but can access it ok via Webmail, no joy with POP connections

Re: getting timeouts to pop and imap servers, webmail works fine though

H2a — Fri, 16 Sep 2022 11:05:12 GMT

exactly same issue here

Re: getting timeouts to pop and imap servers, webmail works fine though

andyl — Fri, 16 Sep 2022 11:05:57 GMT

Definitely getting timeouts to imap.plus.net

Webmail doesn't work fine for me, nor does "Service Status" on the Help menu.

Re: getting timeouts to pop and imap servers, webmail works fine though

RobPN — Fri, 16 Sep 2022 11:09:22 GMT

Likewise for imap.plus.net

Not tried Webmail.

Re: getting timeouts to pop and imap servers, webmail works fine though

Phil_Cleary — Fri, 16 Sep 2022 11:12:39 GMT

Same here.

I can send POP3 emails but can't receive them.

As you say, webmail works fine.

Internet OK (apart from plusnet service status page).

Router shows no break in service, but weirdly at first google didn't know I was in UK - the logo was in colour not the grey "mourning" version that UK IP addresses get.

Re: getting timeouts to pop and imap servers, webmail works fine though

mikeb — Fri, 16 Sep 2022 11:22:45 GMT

[aol]

Me too on pop3 !

[/aol]

Also DNS is up and down like a fiddler's elbow and has been for an hour or so

And even 'service status' is apparently most reluctant to do anything at all other than just sit there for a dog's age pretending to load. Not a good sign on a Friday afternoon is it

Re: getting timeouts to pop and imap servers, webmail works fine though

LaurenB — Fri, 16 Sep 2022 11:24:43 GMT

Hi all.

Some customers are experiencing problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service.

We are working quickly to resolve this.

Sorry for the inconvenience caused.

Re: getting timeouts to pop and imap servers, webmail works fine though

quelquod — Fri, 16 Sep 2022 11:26:33 GMT

Ditto.

nothing from imap.force9.net since before 9am and can’t ping it but webmail is working and showing lots of newer emails.

And https://plusnet.servicestatus.net/ seems to be down too so no idea if PN are aware or not.

Re: getting timeouts to pop and imap servers, webmail works fine though

Phil_Cleary — Fri, 16 Sep 2022 11:35:56 GMT

POP3 email now working again for me!

Re: getting timeouts to pop and imap servers, webmail works fine though

quelquod — Fri, 16 Sep 2022 11:45:48 GMT

Imap working too. A bit slow but not unusually so..

Re: getting timeouts to pop and imap servers, webmail works fine though

balvack2 — Fri, 16 Sep 2022 11:49:45 GMT

Seems to be ok now, thanks Lauren.

It would be helpful if Plusnet could be more proactive about notifying customers of problems.

Maybe the Service Status page could actually be used to give that info? I don't recall it ever actually reporting any open or resolved issues ...