topic Re: no metronet emails for last week in Email

no metronet emails for last week

latchy9 — Sat, 03 Sep 2022 08:11:33 GMT

I have an SMTP metronet account and I went away on holiday for a week so I didn't retrieve any emails during that time. Upon my return I have no outstanding emails for this period (impossible as I know I was sent some) but I get new emails. As a result there is a gap from Sat 27th Aug to Fri 2nd Sep. I don't appear to be over my quota as I receive new emails with no problem.

The web portal also shows nothing.

Any ideas?

Re: no metronet emails for last week

latchy9 — Sat, 03 Sep 2022 12:37:22 GMT

Sorry.. should have made clear...I'm using IMAP

Re: no metronet emails for last week

Gandalf — Thu, 08 Sep 2022 13:21:07 GMT

Hi there,

If things are working now it's probably going to be difficult to figure out why you hadn't received emails during a certain time period. Is it possible you'd reached your quota around then but your mailbox was less full from 2nd September?

Sorry to probably ask the obvious!

Re: no metronet emails for last week

latchy9 — Sat, 10 Sep 2022 08:45:41 GMT

I've reached my quota before and all that happened was that I received the backlog of mail once I cleared down. Is there any way of restoring the emails back to my account for that period? I'm assuming that the data is backed up.

Re: no metronet emails for last week

Townman — Sun, 11 Sep 2022 12:51:18 GMT

This is a guess of what might have happened here...

In the week prior to being away you deleted a good number of emails, but did not empty the deleted items folder
You went away and did not look at your mailbox
You received emails which exceeded your storage allowance (IIRC 250MB on Metronet accounts)
Your account stopped receiving emails (senders would have been notified that the box was full)
The automated weekly housekeeping kicked in, clearing your deleted items folder of anything deleted more than 8 days ago
Now that there is free space, your account continued to receive new emails

Plusnet would not have received any emails whilst your storage utilisation was exceeded, so it is not possible for them to be "restored". Sender's email services should persist in their attempts to resend emails for 5 days before giving up entirely, such might explain why in the past, you saw the "backlog" come through after rectifying the excess to quota utilisation issue.

Note that the content of all folders (including sent and deleted items) count towards the utilisation quota.