topic Re: Deleted emails in Email

Deleted emails

Kitbit — Sun, 28 Aug 2022 11:12:16 GMT

Can somebody please help? I received an email saying that my inbox was reaching its limit, so I started to delete some emails. This was going to take ages so I then clicked all and deleted them all, not realizing that by deleting from the webmail they would be deleted out of my outlook on my PC. I have now lost all of the emails as the deleted items was also emptied. Is there any way of recovering these? I saw a post a couple of years ago where somebody had done the same and managed to get them back.

Re: Deleted emails

Kitbit — Tue, 30 Aug 2022 20:16:48 GMT

A super user called Townman managed to help somebody with this a couple of years ago. Is there any way they can help please?

Re: Deleted emails

Baldrick1 — Wed, 31 Aug 2022 07:33:41 GMT

@Kitbit

To attract the attention of another user you need to type @ then start typing their name. After the first 3 characters a drop down list appears from which, if necessary, you can zone in on users by typing further characters before selecting the particular member.

Superusers are fellow customers, to get a definitive reply and action, should it still be possible, you need to wait until a Plusnet staffer comes along.

Have you emptied the 'Deleted' emails box?

I fear that you may have discovered the hard way, the folly of using an IMAP account without either printing or downloading and storing a back up copy of important emails.

Re: Deleted emails

Kitbit — Wed, 31 Aug 2022 19:00:43 GMT

Thank you @Baldrick1

@Townman could you help please?

thank you

Re: Deleted emails

Gandalf — Sun, 04 Sep 2022 10:21:56 GMT

Hi there,

Sorry to see what's happened, but I'm afraid we won't be able to recover those emails for you as we wouldn't have them anymore in the temporary backups we keep.

Re: Deleted emails

Townman — Sun, 04 Sep 2022 10:29:20 GMT

The deleted items folder is your best hope.

@Gandalf is there no chance of getting something back from a recent backup?

Re: Deleted emails

Gandalf — Sun, 04 Sep 2022 10:35:00 GMT

They've said the deleted items folder was emptied, and I'm afraid we only keep temporary backups for 7 days.