topic Unable to send emails in Email

Unable to send emails

shutter — Mon, 15 Aug 2022 12:44:55 GMT

from xxxxx.plus.com address

I can receive emails from plusnet... I can receive emails from my gmail address. but I cannot "reply to sender" nor can I write a "new" message from my .plus.com email address

get this messsage pane...

I do not use webmail. and have no desire or need to do so....... I use Thunderbird.

Re: Unable to send emails

jab1 — Mon, 15 Aug 2022 12:56:19 GMT

@shutter I've just tried, and sent successfully, so I suspect it is smething local to your setup. Presumably this is a new issue?

Re: Unable to send emails

shutter — Mon, 15 Aug 2022 13:04:32 GMT

@jab1 Well, I don`t really know how "new" it is, cos I rarely send messages from that email address, it only happened because I got a message from the forum moderators on that email address and when I used "reply to sender" I got that message pane.

Last time I sent a message on that address was "test message" to my gmail address, tocheck my internet connection on June 6 2022.

Re: Unable to send emails

jab1 — Mon, 15 Aug 2022 13:11:24 GMT

So it could be any time between then and now. I know you have said you don't use webmail (don't blame you, TBH), but can you just try - if it fails on there, sounds like something has gone wrong somewhere - TB got its undies in a twist, or something got screwed at the PN end . Don't really know, as it's something that's never happened to me, so not researched it.

Re: Unable to send emails

shutter — Mon, 15 Aug 2022 13:45:15 GMT

@jab1 on webmail login failed...

I recently changed my password to login on the forum..... BUT.. even if I use my "old" password, it still reports "login failed"

Just as well I use Thunderbird ! .

Re: Unable to send emails

jab1 — Mon, 15 Aug 2022 13:51:45 GMT

@shutter I have to admit, this sounds like a foul-up on the password front, but unfortunately, because my emails just 'work', I have to admit I don't quite know where to go next - this old brain is forgetting more the older it gets, and even if the answer is buried somewhere in the archives, I can't unlock them.

Maybe one of the SU's will pick this up and solve it for you. Sorry I have to admit defeat.

Re: Unable to send emails

MisterW — Mon, 15 Aug 2022 13:55:13 GMT

I recently changed my password to login on the forum....

@shutter your forum password has nothing to do with your account password. Sounds to me like you're using the wrong password especially as webmail login fails

Re: Unable to send emails

jab1 — Mon, 15 Aug 2022 13:58:30 GMT

@MisterW @shutter - missed that, but don't see why changing the forum password would suddenly affect the email one?

Re: Unable to send emails

shutter — Mon, 15 Aug 2022 14:10:13 GMT

@MisterW as @jab1 said.....

Also, if my password is wrong ( which it seems to be ! ) how come I am receving emails on plusnet email address.

2nd question, How do I change my email pasword, if I don`t remember the one I put in 15 years ago ?

( or changed at any time during the last 15 years ) ?

I don`t remember changing my email password recently, and it ( plusnet email was used to send an email on July 6th 2022 )

Re: Unable to send emails

MisterW — Mon, 15 Aug 2022 14:10:55 GMT

Are you using the main account login or a mailbox login to receive ?

Re: Unable to send emails

jab1 — Mon, 15 Aug 2022 14:11:15 GMT

@shutter your password doesn't affect incoming mail - it is only required for outgoing, to prove to the system it is you

Re: Unable to send emails

shutter — Mon, 15 Aug 2022 14:17:04 GMT

@MisterW don`t know.... as I said before... I don`t use webmail. I use thunderbird,... and as far as I don`t remember any password changes apart from my pn user login password.

would it be something I need to check on the pn profile page for email settings ?

Re: Unable to send emails

MisterW — Mon, 15 Aug 2022 14:18:48 GMT

@jab1 a correct username & password is required for incoming mail . However, often, the incoming mail is from a secondary mailbox and has the account+mailbox username format and the mailbox password which is different to the main account password. Usually the main account name & password are used for smtp authentication , although the mailbox format & password can be used

Re: Unable to send emails

jab1 — Mon, 15 Aug 2022 14:20:19 GMT

Ok, @MisterW , understood, but I'm backing out of this - and any further involvement on the Help forum as from today. I only initially answered this as @shutter is a 'friend'.

Re: Unable to send emails

MisterW — Mon, 15 Aug 2022 14:20:39 GMT

and as far as I don`t remember any password changes apart from my pn user login password.

@shutter earlier you said youd changed your forum password now you say it's the pn user password. Which one is it ?

Re: Unable to send emails

shutter — Mon, 15 Aug 2022 14:24:05 GMT

@MisterW wrote:

I recently changed my password to login on the forum....

@shutter your forum password has nothing to do with your account password. Sounds to me like you're using the wrong password especially as webmail login fails

Hmm... interesting.....

from the Email setup guide faq`s....

I can`t remembere my username or password - what can I do ...

answer

The username and password for your main (or first) Plusnet email address are the same as your account username and password.

For a reminder of your account username, check the welcome email or letter we sent you when you joined Plusnet or set up your Plusnet email address. If you can't find it, get in touch with us.

If it's your password you've forgotten, go to plus.net/forgotpassword/ and follow the steps.

Re: Unable to send emails

shutter — Mon, 15 Aug 2022 14:28:53 GMT

Erm.... Dunno... I thought I only had one password. which I use... as a "user" .. and which I use as for logging in to the forum. ( as a user )

Re: Unable to send emails

MisterW — Mon, 15 Aug 2022 14:38:18 GMT

You have at least two.

Your plusnet account password which is used to login to the member centre and is the email password for the primary mail account , and your forum password which is completely different. In addition if you have created secondary mailboxes ,neach of those has their own password.

Re: Unable to send emails

shutter — Mon, 15 Aug 2022 14:55:00 GMT

OK... so the one I changed was

, and your forum password which is completely different.

( Your plusnet account password which is used to login to the member centre and is the email password for the primary mail account )

as far as I know, I have not changed any other password

By using my "old" password on the message panels, requsting the password..... it fails.

I have just changed my (forgotten) account login password, and tried the new password to send an email, and it still shows the above message box.

so. what do I need to do to get it working again?

Re: Unable to send emails

MisterW — Mon, 15 Aug 2022 15:10:03 GMT

@shutter does that new password allow you to login to the member centre ?