topic Re: Emails rejected as spam with 552 error in Email

Emails rejected as spam with 552 error

kmrobinson — Sun, 07 Aug 2022 17:30:52 GMT

I'm sending this from my mother's account, as she is having an issue with emailing one particular domain - that of her mother's care home. Several other people have reported a similar issue, and seem to have had it resolved.

Emails from this domain arrive fine, and a "new" email goes through okay, but if you reply (or forward) the email they get bounced:

Your message did not reach some or all of the intended recipients.

Subject: RE: Communication

Sent: 03/08/2022 09:20

The following recipient(s) cannot be reached:

'admin@DOMAIN.COM' on 03/08/2022 09:20

552 J9c7ogBbOiXxBJ9c8o9zee message rejected due to spam or virus. If you believe this is in error please login to your portal or contact your ISP support team.

Other messages here seem to indicate this is a Cloudmark problem, and to solve it we will need to send a copy of the message headers to someone to resolve it. If this is the case, please let me know who to send it to.

Re: Emails rejected as spam with 552 error

Gandalf — Wed, 10 Aug 2022 11:54:38 GMT

Hi there,

If you can PM me a full copy of the bounceback along with the headers, I'll raise a NetOps task to take a look for you.

Re: Emails rejected as spam with 552 error

kmrobinson — Sun, 14 Aug 2022 13:49:49 GMT

I'm trying to send a reply via PM, but get an "access denied" error when I go to the private messages section.

Re: Emails rejected as spam with 552 error

Strat — Sun, 14 Aug 2022 15:19:46 GMT

@kmrobinson

Try making 3 more posts here, then try again.

Re: Emails rejected as spam with 552 error

iannewson — Sun, 14 Aug 2022 15:20:01 GMT

@kmrobinson Once you have made 3 posts you should be able to use PM

Re: Emails rejected as spam with 552 error

kmrobinson — Sun, 14 Aug 2022 17:48:44 GMT

Thanks, hopefully posting this will give me access!

Re: Emails rejected as spam with 552 error

kmrobinson — Sun, 14 Aug 2022 17:49:35 GMT

Thanks for this