topic Entire email account archived in Email

Entire email account archived

Annie1969 — Sun, 14 Aug 2022 13:20:20 GMT

Good Afternoon

Hoping someone can help, our entire email account has been archived - this creates a serious problem as my husband has recently recovered from throat cancer and has a laryngectomy - all our hospital correspondence is contained within our email history.

This will create serious issues as correspondence from speach therapists and consultants are needed.

Any help would be much appreciated, and unarchiving our emails would be appreciated, and we will delete all those not needed to get mailbox size to below 1gb.

Thanks Ann and Richard

Re: Entire email account archived

SammyM — Wed, 17 Aug 2022 16:20:33 GMT

Hiya @Annie1969,

I'm sorry to hear that the emails have been archived and I can appreciate how stressful this must be at an already difficult time.

I have requested these to be unarchived and this will be done in batches over the next 24 hours.

I will check back with you tomorrow to make sure you have them back

I would also recommending looking at the article here to make sure we are giving you the best support.

Re: Entire email account archived

SammyM — Thu, 18 Aug 2022 13:14:27 GMT

Hiya @Annie1969,

I just wanted to check if all you emails are back?

Re: Entire email account archived

SammyM — Fri, 19 Aug 2022 13:50:53 GMT

Hiya @Annie1969,

I just wanted to check if all you emails are back?

Re: Entire email account archived

SammyM — Tue, 23 Aug 2022 09:44:39 GMT

Thanks for your time on the phone today, I really appreciate it.

I am happy to hear that the emails have returned and if you need anything else at all, just drop me a message.