topic Re: Can only send emails on home wifi in Email

Can only send emails on home wifi

Cheltk — Sun, 24 Jul 2022 11:59:37 GMT

Hi,
I can only send emails when connected to my home wifi. The outgoing Mail server address is correct and I have SSL switched on. The username and password are showing as optional and say the details are incorrect when I use my email login details. Do I need the username and password fields to be completed in able to send emails when not on my home wifi?

Thanks.

Re: Can only send emails on home wifi

jab1 — Sun, 24 Jul 2022 12:11:12 GMT

@Cheltk You need to be authenticated when not using your home connection. Which email client are you using?

Re: Can only send emails on home wifi

Cheltk — Sun, 24 Jul 2022 12:27:16 GMT

Hi John,

It’s Apple via my iPhone.

Re: Can only send emails on home wifi

jab1 — Sun, 24 Jul 2022 12:36:53 GMT

@Cheltk So you are using a '.icloud' address, not a Plusnet one? Sorry for more questions, but we need to make sure exactly where the issue may lie.

Re: Can only send emails on home wifi

Cheltk — Sun, 24 Jul 2022 13:30:10 GMT

Not as far as I am aware. I have the host name as relay.plus.net as the FAQ’s show.

Re: Can only send emails on home wifi

jab1 — Sun, 24 Jul 2022 13:34:16 GMT

@Cheltk Right, so it is a Plusnet email address. Really silly question, but you do have mobile data on the phone, and it is switched on?

What happens if you try to send? - the exact error message (if any) would help here.

Re: Can only send emails on home wifi

MisterW — Sun, 24 Jul 2022 14:11:38 GMT

The username and password are showing as optional and say the details are incorrect when I use my email login details. Do I need the username and password fields to be completed in able to send emails when not on my home wifi?

You need to use your Plusnet accountname & password as authentication on the outgoing server. Whilst the email address will authenticate for incoming mail I'm not sure it will work for SMTP authentication. If you have a secondary mailbox then you can use accountname+mailboxname & the mailbox password. NB the '+' is needed.

Re: Can only send emails on home wifi

jab1 — Sun, 24 Jul 2022 14:14:28 GMT

Thanks, @MisterW Forgot that, as I haven't got my PN mail on my Apple devices - never bothered setting them up.

Re: Can only send emails on home wifi

Cheltk — Sun, 24 Jul 2022 15:20:00 GMT

I definitely have mobile data on. The message I’m getting is ‘the server rejected one of the recipients addresses’. I’ve tried it with 2 addresses which I know work but same message.

Re: Can only send emails on home wifi

Champnet — Sun, 24 Jul 2022 15:28:04 GMT

Ignore post….

Re: Can only send emails on home wifi

Cheltk — Sun, 24 Jul 2022 18:51:55 GMT

Thanks for your help. Think I’m going to have to put this in the too hard box for the moment!

Re: Can only send emails on home wifi

Champnet — Sun, 24 Jul 2022 19:00:17 GMT

@Cheltk Your email address is definitely Plusnet ? Not one of the legacy products Force 9, Madafish etc..

Re: Can only send emails on home wifi

Cheltk — Mon, 25 Jul 2022 19:31:02 GMT

Yes, it’s Plusnet.