topic Re: Avast VPN in Email

Avast VPN

busylizzie — Fri, 15 Jul 2022 11:37:20 GMT

I enabled the Avast free VPN this morning. Everything seemed to be okay then I realised I couldn't send email using the Pegasus POP client. Receving email was fine. I disabled the VPN and the mail client started working again. So how can I send email whilst having the VPN enabled?

Is it a question of changing settings, or is it likely to be beyond tech limits?

P.s. the message I was getting when sending the email was "Socket read error 10053"

Any help gratefully accepted.

Re: Avast VPN

jab1 — Fri, 15 Jul 2022 11:42:57 GMT

@busylizzie I haven't checked that error code, but I suspect that as the VPN will be presenting a non-PN IP address, to the server, you are being identified as a non-PN user.

Maybe try authenticating your connection, although I don't know if that will work.

Re: Avast VPN

MisterW — Fri, 15 Jul 2022 11:51:39 GMT

@busylizzie @jab1 has it spot on there, with the VPN active you will be sending from a non Plusnet IP address. You will need to set authentication on the outgoing server (SMTP) settings. Use the same username & password that you use for the incoming server. Having set authentication, it should work both with and without the VPN active

Re: Avast VPN

busylizzie — Fri, 15 Jul 2022 11:58:06 GMT

Thank you both. Changed the settings, enabled the VPN and everything appears to work. And quick responses too!