topic Re: Emails to @gmail.com addresses being returned in Email

Emails to @gmail.com addresses being returned

Davidbristol — Thu, 14 Jul 2022 13:44:24 GMT

Since a few days ago, my emails to @gmail.com addresses from my Plusnet address have failed, with the message 'The remote server responded with .....@:gmail.com ??:??'.

Re: Emails to @gmail.com addresses being returned

jab1 — Thu, 14 Jul 2022 13:47:57 GMT

@Davidbristol This is a common problem and has been discussed previously. Have you tried using '@googlemail.com insread of '@gmail'?

Re: Emails to @gmail.com addresses being returned

Davidbristol — Thu, 14 Jul 2022 14:08:54 GMT

'@googlemail.com' doesn't work either. I've only had the problem in recent days. Could an update to the Plusnet server have had a glitch in it?

Re: Emails to @gmail.com addresses being returned

jab1 — Thu, 14 Jul 2022 14:20:11 GMT

That has occasionally worked for others, sorry it hasn't for you. From previous reports, this has nothing to do with 'updates to Plusnets servers', more Googles playing up.

Re: Emails to @gmail.com addresses being returned

Baldrick1 — Thu, 14 Jul 2022 15:02:03 GMT

Moderators NoteThis topic has been moved from Broadband to Email

Re: Emails to @gmail.com addresses being returned

waldron40 — Thu, 14 Jul 2022 16:00:25 GMT

Similar problem here. Sometimes get failure message, other times it doesn't arrive and I don't get a failure notice either.

As an aside, I also had similar problems sending to another Plusnet email address

Re: Emails to @gmail.com addresses being returned

jab1 — Thu, 14 Jul 2022 16:03:28 GMT

@waldron40 Same answer to you - Google have a habit of delaying/refusing to send to other mail servers, especially if you are using the 'free' gmail account.

Re: Emails to @gmail.com addresses being returned

waldron40 — Thu, 14 Jul 2022 16:05:14 GMT

I meant I have had similar problems sending Plusnet to Plusnet, as well as Plusnet to Gmail

Re: Emails to @gmail.com addresses being returned

jab1 — Thu, 14 Jul 2022 16:07:01 GMT

OK, @waldron40 , That is unrelated, but a bit concerning. Have you reported the issue?

Re: Emails to @gmail.com addresses being returned

waldron40 — Thu, 14 Jul 2022 16:11:51 GMT

Yes, I did report it, but was told that Plusnet don't investigate email problems if customers are using email cliients.

To be honest, having been a Plusnet customer for over 17 years, I don't feel that the level of support is anywhere near as good as it used to be, On the rare occasion that I ask for help, I rarely get it..

As they seem to have given up on full fibre, I am considering a move away to another supplier.

Re: Emails to @gmail.com addresses being returned

jab1 — Thu, 14 Jul 2022 16:18:55 GMT

That 'don't investigate' comment was wrong whether you use email clients or webmail - it should still be investigated. I agree support is lacking, but that was plain wrong.

If you want FTTP, PN do now supply it, but if you go with them, be aware you will lose your land line number.

Re: Emails to @gmail.com addresses being returned

greygit — Thu, 14 Jul 2022 22:49:48 GMT

Then there's the occurences of NDR mail between plusnet mail addresses (reported on this forum a couple of days ago, with the unaccepted offer of providing the full mail and NDR via PM).

(FYI - OR have been out and declared NFF on my line. It was a bogoff visit, two for the price of one, double bubble, etc.

I'd assume that the existence of a bridge tap would have been detected during such a visit (EU premise visit and the street furniture, etc.). I'm awaiting the BT database to reflect this. Bridge Tap status is still declared as 'U' (unknown). When that gets cleared then the probability of being classed as an 'impacted line' (with reduced b/w) should disappear?)

Re: Emails to @gmail.com addresses being returned

jab1 — Fri, 15 Jul 2022 06:07:28 GMT

@greygit It would be very helpful to a number of others if you didn't spray your half-intelligible comment everywhere.

Re: Emails to @gmail.com addresses being returned

greygit — Fri, 15 Jul 2022 22:44:36 GMT

Can I delete them?

Re: Emails to @gmail.com addresses being returned

jab1 — Sat, 16 Jul 2022 05:57:25 GMT

No need - just stop posting such material.

Re: Emails to @gmail.com addresses being returned

greygit — Sat, 16 Jul 2022 23:46:05 GMT

I've recently reported an NDR (non-delivery report, aka 'bounce') between two plusnet accounts. It may be separate to the problem related to bounces/NDRs when sending to gmail accounts.

https://community.plus.net/t5/Email/Bounced-e-mail-between-Plusnet-subscribers/td-p/1879068

Would you agree that such an occurence has nothing to do with Google and has a high certainty of it being a problem internal to Plusnet and plusnet mail servers?

Re: Emails to @gmail.com addresses being returned

jab1 — Sun, 17 Jul 2022 05:31:38 GMT

@greygit That obviously is nothing to do with Google. As no-one at Plusnet has replied (yet), would you like to send me (via PM) the headers only with personal details removed if you must - although I am highly unlikely to start misusing the data?

Re: Emails to @gmail.com addresses being returned

greygit — Thu, 21 Jul 2022 01:56:10 GMT

I doubt that you would ascertain more than I already have. I pre-empitvely apologise if that offends, but I've only been looking at mail headers and the information (and the decreasingly lack of information) in them for over twenty years. That's sad, innit?

I have other comments about the details (or lack of details which /could/ be included) returned in NDRs from PN's servers. The NDRs are rather opaque, curtailed, truncated, rather obscure (and therefore uninformative).

I won't say any more than that, as some of my previous comments have upset others in the past (your good self included).

I'm off to buy popcorn (translation - I'm just going to watch).

Re: Emails to @gmail.com addresses being returned

adam945 — Fri, 22 Jul 2022 10:19:44 GMT

Hiya @Davidbristol, thanks a lot for getting in touch and I'm really sorry for the problems you're having in sending emails to Google Mail accounts. @jab1 is correct, in that we are happy to investigate these, though we'd need some further information to send across to our Network Operations Team to have a look. Can you please send me a PM with the email headers, both the emails you've sent, and the bounce back emails? I Can you also please clarify whether you're sending these emails through a third party client, and / or Plusnet webmail?

Re: Emails to @gmail.com addresses being returned

Davidbristol — Fri, 22 Jul 2022 14:04:06 GMT

Hello - Thanks for offering to have this investigated

Failures, first experienced on 11 July, are for @gmail addresses but not others. I checked the problem again at 14.30 today from my personal domain address hosted by PlusNet.

My header: Check on email problem

Response: Mail delivery failed: returning message to sender.

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed permanently:

* .......@gmail.com

Reason: A message that you sent to the following recipient could not be delivered due to a permanent error. ** The remote server ?? responded with: ** .......@gmail.com ??:?? This message was created automatically by mail delivery software on the server .

Best wishes, @Davidbristol