topic Re: Changed password now no SMTP connection with Thunderbird in Email

Changed password now no SMTP connection with Thunderbird

jannic — Sat, 25 Jun 2022 20:42:29 GMT

I have used Thunderbird for years. I've recently changed my Plusnet password. Incoming messages work fine but I'm unable to send outgoing messages getting error message "Login to server relay.plus.net with username xxxxxx failed."

The user name is the same as I log into Plusnet but have also tried email address and that fails too. The password is set up the same as on incoming emails. I have tried changing connection security from STATRTTLS to None but that doesn't work either.

I'm totally baffled by this as it was fine until the password change.

Re: Changed password now no SMTP connection with Thunderbird

RPMozley — Sat, 25 Jun 2022 22:02:36 GMT

Have you tried setting up a new SMTP server in thunderbird with the same details as before? Or another thing to try is to delete the password completely, restart thunderbird and input the new password again.

Re: Changed password now no SMTP connection with Thunderbird

jab1 — Sun, 26 Jun 2022 09:14:29 GMT

@jannic Have you set the 'new' password in TB, or are you still trying to use the old one?

Re: Changed password now no SMTP connection with Thunderbird

jannic — Sun, 26 Jun 2022 11:06:19 GMT

Thunderbird forces you to enter password. Naturally I used the new one. Works with incoming mails.

Re: Changed password now no SMTP connection with Thunderbird

MisterW — Sun, 26 Jun 2022 11:16:37 GMT

I've recently changed my Plusnet password

Did you change the main account password OR a mailbox password ?

SMTP authentication using the accountname will need the main account password

Re: Changed password now no SMTP connection with Thunderbird

jab1 — Sun, 26 Jun 2022 11:16:47 GMT

@jannic TB will remember passwords - well mine always has.

Re: Changed password now no SMTP connection with Thunderbird

jannic — Sun, 26 Jun 2022 11:30:53 GMT

I have just tried this but unfortunately it still doesn't work.

Re: Changed password now no SMTP connection with Thunderbird

jannic — Sun, 26 Jun 2022 11:32:39 GMT

After changin a password when you Get Mail or Send it prompts you for the new password. Then it will remember it in password manager

Re: Changed password now no SMTP connection with Thunderbird

jannic — Sun, 26 Jun 2022 11:34:46 GMT

As far as I'm aware there is only the one option in the type of account that I have. If it works for incoming mails in should surely work for outgoing?

Re: Changed password now no SMTP connection with Thunderbird

jab1 — Sun, 26 Jun 2022 11:36:21 GMT

If that message mentioning password manager was directed at me - I know, but I'm still none the wiser as regards your problem.

Re: Changed password now no SMTP connection with Thunderbird

jannic — Sun, 26 Jun 2022 14:30:46 GMT

@RPMozley @jab1 @MisterW

Thanks for trying to help. I've now abandoned plusnet as SMTP but have managed to get gmail to work.

Will try again with plusnet if anyone comes up with other ideas,

Re: Changed password now no SMTP connection with Thunderbird

jannic — Mon, 27 Jun 2022 14:16:35 GMT

My Gmail fix hit a snag - outgoing emails showed gmail address and all replies went there. At least it proved TB working.

I really would appreciate any ideas as to why my outgoing password is not accepted, I think I've tried everything now. Thanks

Re: Changed password now no SMTP connection with Thunderbird

RPMozley — Mon, 27 Jun 2022 16:32:31 GMT

You could set up a new mailbox account just for sending emails. I did this when before we had no ssl for email.
Just use the account+mailbox login name and password of course.

Re: Changed password now no SMTP connection with Thunderbird

jannic — Mon, 27 Jun 2022 16:43:45 GMT

@RPMozley That's what I think I've done with gmail - unless I've misunderstood you. But the replies are coming back to gmail. I'd really like them in plusnet as I've been using it for years and the thought of changing hundreds of logins is daunting.

Re: Changed password now no SMTP connection with Thunderbird

Champnet — Mon, 27 Jun 2022 17:31:29 GMT

Just a thought, have you any non alpha-numeric characters in your password ?

Re: Changed password now no SMTP connection with Thunderbird

jannic — Mon, 27 Jun 2022 17:52:14 GMT

@Champnet Yes, I've tried pw with and without. Makes no difference. Incoming work, outgoing don't.

Re: Changed password now no SMTP connection with Thunderbird

RPMozley — Mon, 27 Jun 2022 18:44:16 GMT

@jannic No, not quite right. I was talking about setting up a new PlusNet mailbox in the manage mail section of the portal. Then you just set up the SMTP server to use that login instead of your main account.

Re: Changed password now no SMTP connection with Thunderbird

jannic — Mon, 27 Jun 2022 20:00:16 GMT

@RPMozley Sounds interesting. I won't be able to do this for a couple of days but will let you know how I get on. Thanks

Re: Changed password now no SMTP connection with Thunderbird

jannic — Wed, 29 Jun 2022 15:17:26 GMT

@RPMozley

Well I tried this and it is rejecting password on new account.

There is a big message on member account

"Change already in progress

You are not currently allowed to make a change. There is already a change in progress. Please try again later"

that has been there several days. I can only conclude that Plusnet is blocking something tho' it lets me email out directly from site. It also let me set up second email address etc and confirmed it. And I've no idea how to resolve all this.

Re: Changed password now no SMTP connection with Thunderbird

RPMozley — Wed, 29 Jun 2022 17:03:08 GMT

There has been a few reports on here with that message in the portal. Not looked at it specifically so not sure if it’s fixed or being worked on.

Anyway, very odd the new mailbox credentials are also being rejected. What version of thunderbird are you using?
Also is the problem account IMAP or POP3? If IMAP, you could remove the account and recreate it again without too many problems.