topic Re: Cannot send or receive emails through WiFi in Email

Cannot send or receive emails through WiFi

thecrawfords — Sun, 19 Jun 2022 17:40:44 GMT

My emails have been working fine but as of today they will not come through on wifi. I get an error saying that the server cannot be found - error 0x800408FC. If I turn the wifi off on my iphone the emails come through fine. They also will not come through on my desktop.

Could anyone assist please as the help phone line is closed.

Thanks

Re: Cannot send or receive emails through WiFi

RPMozley — Sun, 19 Jun 2022 22:05:29 GMT

Have you tried switching to a different DNS server on your devices?

Re: Cannot send or receive emails through WiFi

LaticsExile — Mon, 20 Jun 2022 07:00:43 GMT

Same problem since yesterday.

Re: Cannot send or receive emails through WiFi

HattersFan — Mon, 20 Jun 2022 07:53:25 GMT

Yes I also have the same issues since yesterday. If I switch my Virgin wi-fi off then e-mails come in, but with it switched on, I get - The mail server "imap.plus.net" is not responding. Verify that you have entered the correct info in Mail settings.

Any help would be appreciated.

Re: Cannot send or receive emails through WiFi

HattersFan — Mon, 20 Jun 2022 08:29:44 GMT

My DNS is set to automatic, I can change to manual, but still no e-mails coming through

Re: Cannot send or receive emails through WiFi

LaticsExile — Mon, 20 Jun 2022 09:55:30 GMT

I also can’t access this site (community.plus.net) via WiFi, so it’s not specifically an email issue in my case.
My outlook and Tiscali emails are fine, so it’s something to do with the plus.net domain possibly.
Not as ISP problem because mine is TalkTalk and one of the other users reporting an issue is with Virgin.

Re: Cannot send or receive emails through WiFi

blogs — Mon, 20 Jun 2022 10:28:20 GMT

Hi,

I also cannot send or receive email via plus.net.

"The server returned the error: Connections to host mail.plus.net on the default ports failed."

Has anyone managed to get through to log it as an issue?

Probably unrelated, but the main website isn't rendering the menus properly either today (Mac, Firefox 101)

Re: Cannot send or receive emails through WiFi

Addtenman — Mon, 20 Jun 2022 10:33:30 GMT

My plusnet email has been working for years with no problem.

I have changed no settings and today I am getting the following message on my desktop:

Failed to login to pop3 server

Re: Cannot send or receive emails through WiFi

HattersFan — Mon, 20 Jun 2022 10:44:10 GMT

I also cant access the community site from my phone while on my wifi, but can on my work computer from home that is using a VPN but connected to the same wifi

Re: Cannot send or receive emails through WiFi

blogs — Mon, 20 Jun 2022 10:59:41 GMT

It seems to be wifi related. If I turn wifi off on my phone and use data it works, if i'm on wifi (at home) it doesn't.

Re: Cannot send or receive emails through WiFi

Addtenman — Mon, 20 Jun 2022 11:03:09 GMT

It's not just wifi, I am using a desktop PC.

Re: Cannot send or receive emails through WiFi

LaticsExile — Mon, 20 Jun 2022 11:07:04 GMT

Is anyone connected by Ethernet rather than WiFi, and if so, is it working or not?

Re: Cannot send or receive emails through WiFi

Addtenman — Mon, 20 Jun 2022 11:10:53 GMT

My desktop is connected to my router using ethernet.

And I have the "Failed to login to pop3 server" issue as well.

Re: Cannot send or receive emails through WiFi

Iain1965 — Mon, 20 Jun 2022 11:20:09 GMT

I am also getting the same problem on a desktop pc connected via ethernet

Contacted plusnet this morning and stated no problem, and blaning the settings on my pc but obviously not the only one having problems

Re: Cannot send or receive emails through WiFi

blogs — Mon, 20 Jun 2022 11:22:25 GMT

My emails have now started to come through....

Re: Cannot send or receive emails through WiFi

blogs — Mon, 20 Jun 2022 11:24:13 GMT

And now it's erroring again

Re: Cannot send or receive emails through WiFi

Addtenman — Mon, 20 Jun 2022 11:25:58 GMT

It's obviously an intermittent thing because it just worked a minute or so ago, now it's not working!

Re: Cannot send or receive emails through WiFi

LaticsExile — Mon, 20 Jun 2022 12:46:22 GMT

It’s weird that it works perfectly, consistently and without delay through mobile though.

I can access it fine via the WiFi at my local coffee shop.

Re: Cannot send or receive emails through WiFi

oldboy81 — Mon, 20 Jun 2022 13:31:21 GMT

I have been experiencing the same issue since Sunday morning. Prior to this I never had any issues with email. I have not changed my email client settings.

My son came to investigate. He set up Plusnet (PN) email on his iphone and he too could not connect to Plusnet IMAP server ... whilst his iphone was connected to my Plusnet wifi. Turned off wifi on his iphone (so now connecting via Vodafone 4g) and bingo everythig is fine - he can download emial for Plusnet. Reconnects to Plusnet wifi and no longer can his iphone connect to PN email.

He takes my laptop to hs house ... on a diffeent ISP ... and without changing any settings my email downloads from Plusnet.

My son believes there is something in Plusnet that is blocking traffic from Plusnet IP addresses reaching the IMAP mail servers, as of yesterday. If you connect to Plusnet from Plusnet broadband (wifi or directly connected to the router uing an ehternet cable) all your traffic to the plusnet mail servers will come from a single Plusnet IP address. It is as if a portion of the plusnet IP address space is affected in terms of trying to reach the IMAP mail servers. Connect via 4G or another ISP and you will have a non Plusnet IP address and all is OK. My IP address is 51.7.105.XX. Check you IP address (type My IP address in google). Is your IP similar to mine? If yes, it support the theory this is I P address related in some way.

Re: Cannot send or receive emails through WiFi

HattersFan — Mon, 20 Jun 2022 15:07:53 GMT

My emails are now coming through again as normal. Will see if this continues.