topic Re: Email Settings is missing in Email

Email Settings is missing

Midnight_Caller — Thu, 24 Mar 2022 07:43:34 GMT

Email Settings is missing from the member centre, on the PlusNet portal, for me!

But I can still get to the Email Settings at: https://www.plus.net/manage_my_mail/

Re: Email Settings is missing

MisterW — Thu, 24 Mar 2022 11:21:34 GMT

@Midnight_Caller could you try again please ? Seems there might have been a glitch this morning as I couldn't see it either, but it's back now

Re: Email Settings is missing

Midnight_Caller — Thu, 24 Mar 2022 12:37:17 GMT

Still not there

Re: Email Settings is missing

Mook — Thu, 24 Mar 2022 12:43:24 GMT

I've just tried that link and it works for me. @Midnight_Caller you might want to force a page refresh using the Shift+F5 or Fn +F5 keys depending on your OS.

Re: Email Settings is missing

Midnight_Caller — Thu, 24 Mar 2022 13:11:31 GMT

@Mook Please read carefully

Email Settings is missing from the member centre, on the PlusNet portal, for me!

The link that I posted is direct link to Manage Email Settings, wen I go to the PlusNet member centre at: https://www.plus.net/member-centre/

It is not there!

Re: Email Settings is missing

Mook — Thu, 24 Mar 2022 13:07:55 GMT

@Midnight_Caller I'm well aware this issue is pertinent to you. But as @MisterW said there appeared to be an issue regarding the visibility of this link.

It is there for others so my suggestion was that you force a refresh of the page that is meant to contain this link. It won't do any harm and may in fact resolve the issue you are experiencing.

Re: Email Settings is missing

Midnight_Caller — Thu, 24 Mar 2022 13:19:15 GMT

@Mook This is what I am getting, and yes I have done a refresh, a number of times!

Re: Email Settings is missing

Mook — Thu, 24 Mar 2022 13:28:07 GMT

When I click the link in your original post I get asked to log in and then I am redirected to this.

It's all very odd @Midnight_Caller and I can't explain it, sorry. The only thing I can suggest is clearing your browser's cache then logging in again, but I suspect you may have done that already.

Re: Email Settings is missing

Midnight_Caller — Thu, 24 Mar 2022 13:35:11 GMT

I have done a hard refresh a number of times too!

[Edit]

Did you see the screenshot from Manage Account ?

Re: Email Settings is missing

Mook — Thu, 24 Mar 2022 13:40:23 GMT

The screen shot I took was a direct result of the redirection I got after clicking on your link and logging in. If I use the 'Manage Account' option I see this and clicking on the 'Manage my email" takes me to the same screen as shown in my screen shot.

Re: Email Settings is missing

Midnight_Caller — Thu, 24 Mar 2022 13:53:11 GMT

@Mook So Email Settings is there for you, but it is not there for me on Manage Account

Re: Email Settings is missing

Mook — Thu, 24 Mar 2022 13:56:27 GMT

Yes, very odd and I can't explain it either.

Re: Email Settings is missing

Gandalf — Thu, 24 Mar 2022 18:46:45 GMT

Hi there,

We've been discussing this and I've raised the problem internally. Seems to be affecting email only accounts.

Thanks for flagging, as soon as I've got something back to share, I can let you know.

Re: Email Settings is missing

Midnight_Caller — Mon, 04 Apr 2022 19:55:19 GMT

Cool thanks

Re: Email Settings is missing

Gandalf — Wed, 06 Apr 2022 11:21:43 GMT

No worries, I've checked the incident we've got raised and there's no updates yet from what I can see so I've asked a colleague in the right team. Once I know more I'll let you know

Re: Email Settings is missing

Gandalf — Thu, 07 Apr 2022 06:59:59 GMT

Just to confirm, this problem's in the workstack of our dev teams to fix, but I can't provide a timescale.

I'll keep an eye on it though and I'll post back when I've got something to share.

Re: Email Settings is missing

PhilipHeyes — Sun, 10 Apr 2022 08:17:00 GMT

I also have the issue of no access to the email settings from the broad band account portal.

Re: Email Settings is missing

PhilipHeyes — Sun, 10 Apr 2022 08:18:50 GMT

Thank you I was able to use the link to access the email admin page.

Re: Email Settings is missing

PhilipHeyes — Mon, 11 Apr 2022 09:31:06 GMT

@Gandalf I am also an "email only" customer too, this is what our portal looks like.

1. The "Loading your products" rotates for ever and does not progress. ( same in Firefox and in Edge )
2. Our contract is not for Broadband or Line Rental.
3. The link to manage Email is missing (in both Firefox and Edge)

Re: Email Settings is missing

Gandalf — Mon, 11 Apr 2022 20:17:36 GMT

We’re actively working on fixing a couple of issues with the new style of member centre, namely the missing manage my email button, and wrong contract start/end dates for those who have broadband/phone with us.

Let’s see how things look when those issues are sorted.

Thanks for flagging though @PhilipHeyes