topic Re: E mail will not send when away from home router in Email

E mail will not send when away from home router

brookorchard — Wed, 30 Mar 2022 11:44:39 GMT

Long standing problem that I phone 7 will not send e mails when away. All normal settings checked and historic posts looked at. The message is that recipients e mail address rejected by server. Any further ideas please?

Re: E mail will not send when away from home router

MisterW — Wed, 30 Mar 2022 12:00:53 GMT

Do you have 'Use Authentication' set for the outgoing server ( relay.plus.net ) ?

Re: E mail will not send when away from home router

brookorchard — Wed, 30 Mar 2022 12:10:04 GMT

Thanks for your very fast reply.

When we go to authentication it offers 4 options, MD5, Challenge-Response, MD5 Digest, HTTP MD5 Digest, NTLM or Password. Which should we use as when we 'tick' password it doesn't seem to be saved as the option? Thanks.

Re: E mail will not send when away from home router

MisterW — Wed, 30 Mar 2022 12:14:04 GMT

That doesnt sound right. I'm not familiar with Apple Mail ( I assume that's what you are using on the iPhone ) but there's a guide here https://support.apple.com/en-gb/HT201320

Re: E mail will not send when away from home router

brookorchard — Wed, 30 Mar 2022 12:22:54 GMT

Hi and thanks again. It is an Apple mail account host but a plus net mail account. The Apple guide doesnt' really help unfortunately hence coming back to the community.

Re: E mail will not send when away from home router

MisterW — Wed, 30 Mar 2022 12:34:20 GMT

It is an Apple mail account host but a plus net mail account

I'm not quite sure I understand what you're saying there.

If you are uising Apple mail to access your plsunet mail account, then using the guide, you add a new mail account but use the details for your plusnet account. The Plusnet settings are here https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/ in the 'What other settings do I need' section

Re: E mail will not send when away from home router

Townman — Thu, 31 Mar 2022 08:49:29 GMT

With iPhone setup. you can / need to specify the username and password on the SMTP server settings. I am somewhat surprised that you were able to configure the email account without them.

Re: E mail will not send when away from home router

adam945 — Thu, 31 Mar 2022 09:40:19 GMT

Hello @brookorchard, thanks a lot for getting in touch. I know it sounds like a simple question but, have you enabled mobile data for Apple Mail?

Re: E mail will not send when away from home router

Townman — Thu, 31 Mar 2022 09:42:41 GMT

@adam945

Good call!!

Re: E mail will not send when away from home router

brookorchard — Thu, 31 Mar 2022 16:45:42 GMT

Yes, mobile data has always been on. I'm not quite that bd a technophobe. In any event, problem now resolved.

Re: E mail will not send when away from home router

brookorchard — Thu, 31 Mar 2022 16:48:47 GMT

Thanks but the account has been set up for years with the Plusnet settings. The issue has now been resolved.

Re: E mail will not send when away from home router

brookorchard — Thu, 31 Mar 2022 16:51:05 GMT

Thanks. The account has worked perfectly (other than with the problem I have identified) without the username and password but having now added these the problem has been resolved so many thanks.

Re: E mail will not send when away from home router

Townman — Thu, 31 Mar 2022 18:56:38 GMT

When you connect to the outbound server from "off" the Plusnet network - as in 3/4/5G mobile network - you MUST use the username and password on the SMTP server. When on the network - as in connected over wifi to your home router - you do not need then credentials.

For the very issues you have encountered, it is wiser (certainly simpler) to always specify them.