topic Re: 552 Spam Message Rejected in Email

552 Spam Message Rejected

DP3 — Fri, 11 Mar 2022 15:41:25 GMT

One of my clients is having a problem emailing me - they are able to reply to my emails without issue, however when composing a new email they recieve the following error and the email is not sent/ I do not recieve the email.

SMTP error from remote mail server after end of data:

552 Spam Message Rejected

As far as I can tell the email does not contain elements that should flag it as spam, and I've not recieved this problem when dealing with anyone else. I have screenshots of the email and error that may be of use.

I would be very grateful if anyone could offer any assistance.

Re: 552 Spam Message Rejected

Townman — Fri, 11 Mar 2022 16:04:31 GMT

Is your client a user of Plusnet's email services?

If yes, then they should raise the query here.

If no, at what point do they get the message?

When attempting to send - in which case they need to contact THEIR email provider to determine why THEIR provider is rejecting the message submission
After the email was sent, it being from one of Plusnet's inbound mail servers - in which case, you will need access to the non-delivery report

"...when composing a new email..."

That very much suggests that the issue is some content in their NEW email signature, which is not present in their REPLY / FORWARD email signature. Most email applications facilitate using different email signatures (or none) for new / response emails. Quite often users do not have / use signatures on reply / forwarded emails.

Re: 552 Spam Message Rejected

DP3 — Fri, 11 Mar 2022 17:06:25 GMT

Thanks for your response, I will get back to you when I have heard from my client.

Re: 552 Spam Message Rejected

Townman — Fri, 11 Mar 2022 20:35:46 GMT

Hi,

I have seen your PM but the system is not letting me reply...