topic Re: Archived email in Email

Archived email

ruthe — Fri, 04 Mar 2022 11:30:59 GMT

Please could you restore my archived emails?

Many thanks

Ruth

Re: Archived email

adamwalker — Fri, 04 Mar 2022 14:51:06 GMT

Hi there Ruth, I've just checked your account and there's nothing to show that we've archived your emails on there, could you send me a private message with your username just so I can make sure I'm looking at the right one?

Re: Archived email

ruthe — Sat, 05 Mar 2022 10:05:42 GMT

Hello Adam,

Thank you for your reply. I can't see how to send a private message.

I was senr an email 2 Feb 22 ( but only saw it yesterday) saying emails would be archived, all before that email have gone.

Please advise

Many thanks

Ruth

Re: Archived email

jab1 — Sat, 05 Mar 2022 10:21:06 GMT

@ruthe To send a private message, click on Adams avatar, this will open a new window with the 'send a private message' option on the right-hand side, click that and away you go.

Re: Archived email

ruthe — Sat, 05 Mar 2022 10:39:59 GMT

Thank you John. I now see you need to scroll down page after clicking name to see 'contact'.

Re: Archived email

Townman — Mon, 07 Mar 2022 18:20:53 GMT

Did the email say archived due to not being accessed? That archive condition does not leave a fingerprint on the account history.

FUP exceeded archives do leave such a finger print and are preceded by 4 weeks of over 100% warning notices.

Re: Archived email

ruthe — Mon, 07 Mar 2022 22:24:06 GMT

Hello Townman

Yes email said due to not being accessed and

" if you would like your email restoring then please contact our support team by raising a ticket using the Help Assistant on our website:"

I had a message earlier today saying would be restored and to allow 3 days?

Re: Archived email

Townman — Mon, 07 Mar 2022 22:32:44 GMT

Thought as much. @adamwalker said there was no evidence of an archive … sometimes it gets overlooked that archive due to non-use does not get recorded on the user’s account.

Re: Archived email

ruthe — Mon, 07 Mar 2022 22:55:45 GMT

This is very confusing Townman.

I had a message from Help Team Staff this afternoon saying emails would be restored

Are you saying they will not be?

Re: Archived email

jab1 — Tue, 08 Mar 2022 07:34:18 GMT

@ruthe No, @Townman is saying that non-use of a mailbox/account does not raise a visible flag on your account, so Help Team staff cannot see anything until they actually check - over-capacity issues, however, do raise the flag.

Now you have obviously advised @adamwalker of the mailbox(es) concerned, the restore WILL happen.

Re: Archived email

ruthe — Tue, 08 Mar 2022 08:51:19 GMT

Thank you, John

Re: Archived email

Gandalf — Tue, 08 Mar 2022 15:43:33 GMT

Hi @ruthe

I've added that detail onto the task Adam's raised, and we'll restore them as soon as possible.

This may not be within the target of 3 days as our NetOps folk are incredibly busy recently.

Re: Archived email

adam945 — Wed, 09 Mar 2022 11:34:06 GMT

All sorted @ruthe

Let us know if you have any further issues at all

Re: Archived email

ruthe — Fri, 11 Mar 2022 13:40:08 GMT

Thank you Adam, that's great 🙂