topic E-Mail Archived in Email

E-Mail Archived

CrossLot — Sun, 27 Feb 2022 19:45:10 GMT

Hi,

My wifes e-mail was archived on 17/02/2022. Could you please restore them so that she can then go through them properly and delete all her junk mail.

Thank you,

Kevin

Email Ref: E1021

Re: E-Mail Archived

adamwalker — Mon, 28 Feb 2022 12:47:49 GMT

Hi there Kevin, I'll pick that up for you. Can you send me a private message with the username for the account please?

Re: E-Mail Archived

CrossLot — Mon, 28 Feb 2022 13:45:03 GMT

Hi Adam,

Sent you a private message.

Thanks for your help.

Kevin

Re: E-Mail Archived

agedgopher — Mon, 28 Feb 2022 13:44:57 GMT

@CrossLot

Suggest you edit your post your email address is now visible to everyone. You only have minutes to delete the private info.

To send a Private Message you click on the avatar for @adamwalker , a page will open and the private message option is on the right hand side.

Re: E-Mail Archived

CrossLot — Mon, 28 Feb 2022 13:47:39 GMT

Thanks have edited and sent pm as you suggested.

Re: E-Mail Archived

CrossLot — Tue, 08 Mar 2022 09:06:03 GMT

Hi,

Would it be possible to check the status of ticket INFOPS-72982 please. This is to un-archive my wifes e-mail so that she can sort it properly herself. Shes telling me this hasn't happed yet.

Thnak you

Re: E-Mail Archived

adam945 — Tue, 08 Mar 2022 11:49:48 GMT

Hey @CrossLot, thanks a lot for reaching out and I'm really sorry for the length of time this as taken. There was an error on the initial task that was raised and unfortunately, it wasn't followed up on. I've now re-raised it so we should expect the emails to be unarchived within the next 72 working hours.

Re: E-Mail Archived

CrossLot — Tue, 08 Mar 2022 14:23:00 GMT

Thats great. Thanks for your help.

Re: E-Mail Archived

adam945 — Tue, 08 Mar 2022 18:44:10 GMT

No problem at all, give us a shout if you're still having any further issues and we'll be happy to investigate.