topic Re: Email limit warnings in Email

Email limit warnings

Mardler — Sat, 19 Feb 2022 13:41:44 GMT

PC based Microsoft Outlook.

iPad based imap email app.

PC long term defunct so iPad used.

Sent items and trash regularly cleared. Inbox cleared but many emails vital long term. Inbox has been much bigger.

Suddenly getting 75% use warnings with threat to wipe.

PN demands checking webmail: I have never used it, don't have username or password and don't want to register in case problems result.

A recent mass deletion of emails made no difference in PN usage data!

Resurrection of the PC is planned soon. This will sweep up all email data on the server and should delete it automatically (the iPad imap app used to but this stopped years ago).

PN: what option(s) do I have?

TIA.

(PN responses only, please.)

Re: Email limit warnings

MisterW — Sat, 19 Feb 2022 14:09:01 GMT

PN demands checking webmail: I have never used it, don't have username or password and don't want to register in case problems result.

The username / password for webmail are exactly the same ones you use for any other mail client.

Re: Email limit warnings

Townman — Sat, 19 Feb 2022 21:49:11 GMT

@Mardler wrote:

(PN responses only, please.)

Guess you do not want my help then ... or that of the many other users around here who know a good deal about the email systems?

Re: Email limit warnings

Mardler — Sun, 20 Feb 2022 13:32:24 GMT

No, they're not.

Re: Email limit warnings

Mardler — Sun, 20 Feb 2022 13:34:03 GMT

Correct. See above for why.

Re: Email limit warnings

MisterW — Sun, 20 Feb 2022 13:56:03 GMT

Here is the link to the official guide to using webmail https://www.plus.net/content/dam/plusnet/documents/a11y-transcripts/using-your-webmail.pdf , the relevant extract being:-

Here type in your full E-mail address or type in your Plusnet username and password.
If you are using an additional mailbox rather than your main address, you will need to enter the username then a Plus (+) symbol followed by the first part of your e-mail address.

Here is the link for setting up mail using an email client https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/

The relevant extract being:-

Re: Email limit warnings

Townman — Sun, 20 Feb 2022 14:36:34 GMT

@MisterW

“ PN demands checking webmail: I have never used it, don't have username or password and don't want to register in case problems result.”

Clearly is not aware that webmail is just another interface to the same mail store … but does not want any help from non-PN community members to clarify that.

Re: Email limit warnings

Mardler — Sun, 20 Feb 2022 16:53:57 GMT

I repeat: it does not work!

Re: Email limit warnings

Mardler — Sun, 20 Feb 2022 16:55:08 GMT

I am fully aware, thank you.

Re: Email limit warnings

Townman — Sun, 20 Feb 2022 18:07:26 GMT

PN: what option(s) do I have?

Do nothing, take no advice and get all of your email archived?

Remember that your FUP warning applies to the sum total of all mail boxes.

Have you checked all of them?

When you log into the mailboxes using webmail, you can check the size of the folders there - you should also look to see if there are any hidden (unsubscribed) to folders. Different email clients (and you appear to be using a few) can use different folders (one the server) for sent and deleted items. There is every possibility that on the client you are looking at, you are not seeing all of the folders which exist on the server.

Culling mailbox contents

If you need to clean out your mailbox, may be because it is over quota, then as well as tidying up the inbox, you need to also look at the SENT ITEMS folder and then afterwards clear out the TRASH folder. However some times webmail performance can make this process very tedious, particularly if the delete action (actually a move to the trash folder) fails.

If you primarily want to delete emails, you can mitigate delete performance issues by doing an "immediate" delete (rather than a move to trash for deletion later) by holding down the SHIFT key when pressing the DEL key. This works in both webmail and most PC based email clients. WARNING SHIFT+DEL is not recoverable so be certain absolutely, that you do not need the email before pressing the buttons!

Alternatively, in webmail (Round Cube) Settings -> Server Settings there are some options worth exploring controlling how deletes are performed...

Flag the message for deletion instead of delete
If moving messages to "Deleted Items" fails, permanently delete them
Compact Inbox on logout

Setting these options and using them together will avoid the over heads of moving items to the trash folder when you wish to delete them. They will simply be greyed out and remain in the inbox list. After logging out of webmail, they will then be removed from the mailbox.

Whilst this might be highly proficient, it needs to be used with care, for when they are gone, they are gone. Note also that Plusnet house-keeping clears out the trash folder weekly.

Re: Email limit warnings

Mardler — Mon, 21 Feb 2022 20:04:02 GMT

PN: I have got in to webmail though am not sure how except for maybe a rogue space character which has happened before.

A cursory thought: it would be helpful if there was a global delete for a folder's contents, not that I need it and may well have not seen it.

What puzzles me is that, in the absence of the ability to see the space used, the number of emails in the Inbox is a rough guide. The total is just over 60% of the maximum for which I did not receive a warning: has the limit been reduced?

TIA.

Re: Email limit warnings

Mardler — Mon, 21 Feb 2022 20:05:26 GMT

PN: I have got in to webmail though am not sure how except for a rogue space character which has happened before.

It would be helpful if there was a global delete for a folder, not that I need it.

Re: Email limit warnings

Mardler — Mon, 21 Feb 2022 20:09:35 GMT

Apologies for double post: forum error caused it and no delete option.

Re: Email limit warnings

Townman — Mon, 21 Feb 2022 20:31:57 GMT

Did the FUP warning email list more than one mailbox? It lists only the top 5 mailboxes.

Re: Email limit warnings

SammyM — Tue, 22 Feb 2022 10:45:59 GMT

Hiya @Mardler,

I am really sorry for the confusion over your mailboxes and I am happy you were able to get back into your webmail.

You receive an email from us when the all the mailboxes you have created reach a total of 75% of the space allowed.

I can see that you were sent the ticket here with the space used, I would recommend going through and deleting an emails you do not need any longer.

You can also use POP3 settings so that the emails will be downloaded from our Webmail servers and onto your device.

In the event if the mailbox becomes full, the emails will be archived for a period of time to allow you time to get in touch and for us to return them to you.

Please get back to me if you need any further help.

Re: Email limit warnings

Mardler — Tue, 22 Feb 2022 12:13:57 GMT

Thanks, SammyM.

As I said, I have no way of knowing the size used in the past but I do know that the number of emails, all text, has been close to double current but no warning was issued. Please advise when the storage limit was reduced or the warning trigger level lowered or introduced.

I have already deleted the emails I don't need and have explained my predicament in my opening post. Furthermore, I have unsubscribed from heavy usage incoming emails. I estimate that it will now take years to reach 80% of the limit yet alone 100%.

IMAP was chosen deliberately. On the PC everything is downloaded and cleared off the servers to Outlook on opening it. On the iPad nothing is downloaded and cleared en masse only individually deleted items are removed. In fact, this was easily checked: as soon as the PC was switched on and Outlook opened everything disappeared from the iPad. (Before anyone tries to tell me this doesn't or didn't happen you're wrong, I assure you that it did and the settings were deliberate.)

POP3 was not an acceptable option and still isn't.

I would appreciate an answer to my point in the second paragraph.

Re: Email limit warnings

x47c — Tue, 22 Feb 2022 22:20:25 GMT

The way I run my email is that the ipad, iphone, android etc all connect by imap

The pc connects by POP3 via MSoutlook email client: BUT in the advanced settings of outlook I set it to NOT delete the email off the sever upon downloading it but instead leave them on the server for something like 30 days as I recall - and then delete.

This ensures I always have the most recent 30 days worth of emails available when I'm away accessible by imap, while at the same time my plusnet email store never gets overloaded as outlook is always deleting the email from 30+ days ago each time it loads.

This also acts as a safety device if the email download gets corrupted as I can always go on to webmail immediately after to look at the email which will still be there - while If outlook was set to delete on download any email would have gone.

I then have a very rigorous backup system from the resulting outlook pst file containing all my emails back to the year dot.

Re: Email limit warnings

Anoush — Tue, 22 Feb 2022 23:24:43 GMT

@Mardler wrote:
Please advise when the storage limit was reduced or the warning trigger level lowered or introduced.

The quota has always been 1GB and we do e-mail warnings when your mailboxes reach 75% of this, for as long as I can remember.

You can find out how much you’ve used through webmail by going to Settings at the top right > Folders > selecting each folder in turn > Information > click to get folder size, then adding them all together.

Re: Email limit warnings

Townman — Thu, 24 Feb 2022 15:21:45 GMT

@Mardler wrote:

As I said, I have no way of knowing the size used in the past but I do know that the number of emails, all text, has been close to double current but no warning was issued. Please advise when the storage limit was reduced or the warning trigger level lowered or introduced.

Do not confuse storage size with numbers of items. Remember also that attachments, sent, draft, subfolder and deleted items all count towards your storage utilisation.

Re: Email limit warnings

MikeBz — Thu, 24 Feb 2022 16:06:27 GMT

I have to deal with this issue from time to time (I like to keep emails going back a long way, because sometimes it's useful to refer back to things which happened long ago). Using the WebMail interface to go through every individual subfolder and tot up their sizes is fairly excruciating. And having had a cull you then have to go through that whole process again to see where you have got to. Some features which would really help:

A way to see the total sizes of your mailboxes, other than just waiting for PN to email you when it exceeds 750MB.
A way to see the size of a folder and all of its subfolders.
A way to go automatically go through a folder and reduce the size of all attached images (yes I know this is too much to ask but boy would it help in the case where you don't want to lose the meaning of emails but don't need hi-res images).

I suspect that a 1Gb limit is a lot more restrictive than it was say 10 years ago.