https://community.plus.net/t5/Email/Remote-Server-returned-554-5-0-0-mx-avasin-plus-net-5-0-0-smtp/m-p/1857894#M38837 <P>Emails to a PlusNet account belonging to one of my family members from a known contact of theirs are being bounced back as spam to the sender.</P> <P>The start of the delivery return message is as follows:</P> <P>Diagnostic information for administrators:<BR />Generating server: smtp1.e.amses.net<BR />****@****.plus.com<BR />mx.avasin.plus.net<BR />Remote Server returned '554 5.0.0 mx.avasin.plus.net #5.0.0 smtp; 552 Spam Message Rejected'</P> <P>I've seen several other topics in the forums similar to this and each case it seems a PlusNet employee has been able to solve the issue after looking at the return message contents. Normally this seems to be down to a certain email address or hyper link contained in the email contents.</P> <P>I have the entire return message available. My question is how do I raise a support ticket to get PlusNet to look at this? There don't seem to be any on-line support options available any more.</P> <P>Thanks in advance.</P> Sun, 20 Feb 2022 12:17:39 GMT pilruan 2022-02-20T12:17:39Z https://community.plus.net/t5/Email/Remote-Server-returned-554-5-0-0-mx-avasin-plus-net-5-0-0-smtp/m-p/1857894#M38837 <P>Emails to a PlusNet account belonging to one of my family members from a known contact of theirs are being bounced back as spam to the sender.</P> <P>The start of the delivery return message is as follows:</P> <P>Diagnostic information for administrators:<BR />Generating server: smtp1.e.amses.net<BR />****@****.plus.com<BR />mx.avasin.plus.net<BR />Remote Server returned '554 5.0.0 mx.avasin.plus.net #5.0.0 smtp; 552 Spam Message Rejected'</P> <P>I've seen several other topics in the forums similar to this and each case it seems a PlusNet employee has been able to solve the issue after looking at the return message contents. Normally this seems to be down to a certain email address or hyper link contained in the email contents.</P> <P>I have the entire return message available. My question is how do I raise a support ticket to get PlusNet to look at this? There don't seem to be any on-line support options available any more.</P> <P>Thanks in advance.</P> Sun, 20 Feb 2022 12:17:39 GMT https://community.plus.net/t5/Email/Remote-Server-returned-554-5-0-0-mx-avasin-plus-net-5-0-0-smtp/m-p/1857894#M38837 pilruan 2022-02-20T12:17:39Z https://community.plus.net/t5/Email/Remote-Server-returned-554-5-0-0-mx-avasin-plus-net-5-0-0-smtp/m-p/1858073#M38861 <P>Hi there, please feel free to send me a private message with a copy of the message headers and I'll take a look into that for you.</P> Mon, 21 Feb 2022 14:16:07 GMT https://community.plus.net/t5/Email/Remote-Server-returned-554-5-0-0-mx-avasin-plus-net-5-0-0-smtp/m-p/1858073#M38861 adamwalker 2022-02-21T14:16:07Z