topic Re: Problems with metronet.co.uk email in Email

Problems with metronet.co.uk email

summers — Sun, 02 Jan 2022 13:58:53 GMT

Hi,

My father is on a metronet.co.uk email address that is owned by plus net.

Trying to send email to him, and I get the error message:

mailbox is full: retry timeout exceeded

So what it looks like is that the machine

inmx01.plus.net ([84.93.238.135])

Has a hard disk that has filled up.

Can someone at plus.net dig into this?

Thanks,

David.

Re: Problems with metronet.co.uk email

Baldrick1 — Sun, 02 Jan 2022 15:40:55 GMT

@summers

More likely is that his individual mailbox is up to the allowed 100MB limit.

Are all old emails deleted and the deleted items folder regularly emptied?

See https://community.plus.net/t5/Email/Email-quota/m-p/1593571#M25779

Re: Problems with metronet.co.uk email

summers — Sun, 02 Jan 2022 18:05:41 GMT

Yes, my father empties the whole email box regularly. Probably no more than 10 emails in in. And email to him was only 5k or so. So his email box was well bellow 100MB limit - so the problem must be elsewhere.

All I can think of is that the machine with the mail box on it has a full disk.

Can a plus.net staff check please?

Thanks,

David.

Re: Problems with metronet.co.uk email

summers — Sun, 02 Jan 2022 19:56:28 GMT

Bit more digging, and

inmx01

may just be an email router - the mx record resolves to:

Name:   mx-trial.core.plus.net
Name:   mx-trial.last.plus.net
Address: 212.159.9.200
Name:   mx-trial.core.plus.net
Name:   mx-trial.last.plus.net
Address: 212.159.8.200

Re: Problems with metronet.co.uk email

Townman — Sun, 02 Jan 2022 22:18:43 GMT

He empties the inbox … what about the sent items folder … and the deleted items folder?

Re: Problems with metronet.co.uk email

summers — Mon, 03 Jan 2022 08:47:06 GMT

Yes fairly sure empties sent and deleted. But I'll check with him.

Re: Problems with metronet.co.uk email

LaurenB — Mon, 03 Jan 2022 10:11:21 GMT

Hiya @summers, thanks for getting in touch. I am sorry for the issues you are having sending mail to your Father.

It does sound like his storage limit has been reached. If he's sure the mail is clear just pop us over a PM (to send a PM, click on my name and then to the right, there will be a grey button to 'send private message' and in the message please include a link to this thread) with the username and we can have a check, though wouldn't really be able to confirm any information to yourself.

Re: Problems with metronet.co.uk email

summers — Mon, 03 Jan 2022 10:31:58 GMT

@LaurenB PM sent - with what I believe to be his plus.net username. metronet name is different - but guess you need the plus.net one.

Yes understand you can't give details to me, hopefully you have my fathers phone number? If not let me know and I'll PM it over.

Re: Problems with metronet.co.uk email

Townman — Mon, 03 Jan 2022 10:35:17 GMT

If its the metronet mailbox which is the concern here, support will need that account name.

Re: Problems with metronet.co.uk email

summers — Sat, 08 Jan 2022 11:34:51 GMT

Father got tired of the email not working - so he has changed provider. Not a great solution, but a solution which means he can do email again. Sigh.

Re: Problems with metronet.co.uk email

TheMightyAJ — Sat, 08 Jan 2022 14:12:54 GMT

I'm really sorry to hear that's the case @summers. If there's anything further that we may be able to assist with at this stage then please let us know and we'll be happy to help out wherever we can.

Re: Problems with metronet.co.uk email

summers — Sun, 16 Jan 2022 12:25:23 GMT

OK - Am up at my fathers.

His Inbox has 23.9MB of data in in. All other folders are close to empty, so total size is the 23.9MB.

So that doesn't seem to be the problem. He still gets errors about Exceeding mail quota.

Does the metronet service have a cpanel or anything like that, that I can at least browse exactly what files he has on the metronet server, rather than just looking remotely through a MUA?

Re: Problems with metronet.co.uk email

summers — Mon, 24 Jan 2022 20:39:36 GMT

So no plus.net staff have replied in a week. Can we please have an official statement from plus.net on the rumours that it is closing down the metronet email service? Please don't do this with no statement. You need to make things like this public.

Re: Problems with metronet.co.uk email

adam945 — Tue, 25 Jan 2022 09:49:13 GMT

Hey @summers

Are you also unable to access the Metronet account via Plusnet Webmail?

Re: Problems with metronet.co.uk email

summers — Tue, 25 Jan 2022 19:10:45 GMT

From my plus.net email I get the error:

Reporting-MTA: dns; avasout-peh-002 [212.159.14.18]
Received-From-MTA: dns; [192.168.2.210] [84.93.166.246]
Arrival-Date: Tue, 25 Jan 2022 18:57:43 +0000


Final-recipient: rfc822; xxx@metronet.co.uk
Diagnostic-Code: smtp; 500 command unrecognized

Last-attempt-Date: Tue, 25 Jan 2022 18:57:43 +0000

And replace xxx with is email name.

Re: Problems with metronet.co.uk email

summers — Wed, 26 Jan 2022 03:03:05 GMT

And if asking if my father can read email via web mail. Then yes he can, only a few emails in his inbox. When he tried to send an email, it gets sent, but can't be saved to the sent colder ...

Re: Problems with metronet.co.uk email

TheMightyAJ — Wed, 26 Jan 2022 10:26:55 GMT

Thanks for confirming that @summers. On the online mailbox, how many emails are in the sent folder? Are there also a bunch of emails in any of the other folders?

Re: Problems with metronet.co.uk email

Townman — Wed, 26 Jan 2022 13:06:34 GMT

It’s not just a matter of numbers but the size of attachments. A handful of emails with high resolution photos or large documents attached can soon ‘blow’ a 100MB storage limit.

Re: Problems with metronet.co.uk email

summers — Wed, 26 Jan 2022 17:24:51 GMT

The inbox has about 10 emails in it, two with attachments (Christmas pictures). All other folders are effectively empty. The total size as mentioned before is 23.9MB, most of which is in the two emails with attachments.

So 100MB storage limit has not been exceeded.

Re: Problems with metronet.co.uk email

Gandalf — Wed, 26 Jan 2022 20:12:30 GMT

Thanks for getting back to us @summers

I'm really sorry to see you're still having issues with your father's Metronet e-mail address.

As far as I'm aware we have no plans to discontinue this. I've also checked the account and I can't find any problems there.

When logging into webmail.plus.net, can you go to Settings at the top right and then click the Folders tab then make sure all the folders are ticked? Afterwards, go back to the Mail view, and check if you can see anymore e-mail plus the sent mail.

Let me know how it goes.