topic Re: No emails all day yesterday and today Suffolk in Email

No emails all day yesterday and today Suffolk

grabba — Sat, 15 Jan 2022 07:54:10 GMT

we had this happen last year with no emails for days.
Is it happening again?

Re: No emails all day yesterday and today Suffolk

Gandalf — Mon, 17 Jan 2022 07:21:58 GMT

Thanks for your post @grabba and apologies for the delayed response.

I'm sorry to see you're having issues with your emails. Looking at the details you've provided in your forum profile, I can't be certain if you're referring to a Plusnet or Madasafish e-mail address.

Could you private message me the address, so I can take a look into this for you?

In the meantime, if you've got Madasafish e-mails, have you checked you're not over the 250MB allowance we provide?

Re: No emails all day yesterday and today Suffolk

dvorak — Mon, 17 Jan 2022 07:28:52 GMT

Moderators Note

This topic has been moved from ADSL Broadband to eMail

Re: No emails all day yesterday and today Suffolk

grabba — Mon, 17 Jan 2022 22:02:05 GMT

I am not over the limit it is madasafish and it has loaded emails intermittently since

Re: No emails all day yesterday and today Suffolk

adam945 — Tue, 18 Jan 2022 08:17:33 GMT

Thanks for getting back to us @grabba

Are you having these issues on both Webmail and on a third party client? (if you're using one).

Re: No emails all day yesterday and today Suffolk

Townman — Tue, 18 Jan 2022 10:26:24 GMT

How do you know you are not over the limit?

If you are using POP3 without save on server, you can be confident that you are not over the limit. If you are using IMAP then you need to keep a watch on utilisation and manage the contents diligently. How are you measuring the file store utilisation? Have you included the size of all folders (including sent and deleted items)?