topic Re: webmail problem in Email

webmail problem

leo44 — Tue, 04 Jan 2022 15:27:53 GMT

when I ttry to send an email from webmail I get message Error 552 cant be sent, how do I fix this?

Re: webmail problem

Townman — Tue, 04 Jan 2022 16:18:11 GMT

You do not indicate which email service (brand) you are using. 552 is typically a file storage size exceeded error. The legacy email brands have hard storage size caps. If your mailbox (that includes all folders) is full, then you will not be able to send emails.

Re: webmail problem

leo44 — Tue, 04 Jan 2022 16:59:39 GMT

It's plunet webmail and not much in the folders

Re: webmail problem

Townman — Tue, 04 Jan 2022 20:32:03 GMT

Webmail is a client interface.

Is the mail address @youraccount.plus.com or @someotherplace.co.uk ?

Re: webmail problem

leo44 — Wed, 05 Jan 2022 12:37:39 GMT

Yes me@myaccount.plus.com

Re: webmail problem

Townman — Wed, 05 Jan 2022 13:31:48 GMT

That puts paid to that theory!

Whilst @myaccount.plus.com mail services do have a 1GB storage FUP, exceeding the limit does not stop emails being sent. This needs staff assistance.

Re: webmail problem

leo44 — Wed, 05 Jan 2022 13:41:07 GMT

Thanks anyway

Re: webmail problem

TheMightyAJ — Wed, 05 Jan 2022 16:48:32 GMT

Hey @leo44,

Is this happening every time you try to send an email and to every recipient, or only sometimes and to only some recipients?

Re: webmail problem

leo44 — Wed, 05 Jan 2022 22:10:06 GMT

It started a couple of days ago and to every email attempt to send.

Re: webmail problem

adam945 — Thu, 06 Jan 2022 11:39:33 GMT

Thanks a lot for getting in touch @leo44 and I'm sorry to hear that you're having issues here.

Error code 552 usually alludes to the IP address you're currently using has been flagged by a spam filter. Looking at your account, it appears as though this dynamic IP was assigned on the morning of 03/01/2022, is this roughly when the issue started?

Best thing to do here would be to power down your router for 65 minutes when you can, this will restart your session with a new IP address. Give that a go and let us know how you get on.

Re: webmail problem

leo44 — Thu, 06 Jan 2022 12:01:52 GMT

Thanks will try that

Re: webmail problem

adam945 — Thu, 06 Jan 2022 15:26:50 GMT

No problem at all, let us know how you get on

Re: webmail problem

leo44 — Thu, 06 Jan 2022 16:39:21 GMT

Emails sending OK now, if it happens again I will try same solution and that fails I will be back, but some of the folders are now maked private folder and the contents seems to be hidden.. I can't see a way to access them, any ideas?

Re: webmail problem

Gandalf — Thu, 06 Jan 2022 19:37:09 GMT

Thanks for getting back to us @leo44

I'm glad to see you're able to send emails now.

If you click on Settings at the top right when logged into webmail.plus.net, in the left hand pane, are all your folders ticked?

Re: webmail problem

leo44 — Fri, 07 Jan 2022 10:45:59 GMT

The normal folders (inbox, sent,etc) aren't a problem it's the storage folders, I can get them into the pane by clicking on setings but the contents are hidden and they wont open..

Re: webmail problem

Gandalf — Fri, 07 Jan 2022 13:23:24 GMT

Thanks for getting back to me @leo44

Could you private message me a screenshot showing what you're seeing so I can take a closer look?

Re: webmail problem

leo44 — Fri, 07 Jan 2022 14:51:54 GMT

Hi I'm not quite sure how to do that, I cant see anywhere here is it though facebook?

Re: webmail problem

Gandalf — Fri, 07 Jan 2022 17:23:39 GMT

You can private message us on Facebook Messenger and we'll pick it up though it's probably easier to private message me via our Community Forums here to keep things in one place. To do that you'll just need to click on my forum username "Gandalf" then you'll see a button that says "Send Private Message"

Re: webmail problem

bainhouse — Fri, 04 Feb 2022 16:16:48 GMT

Apologies if am in the wrong forum page but cannot seem to start a new topic anywhere with my current problem.

Could someone please help me and let me know how I can delete old folders from my online plusnet webmail? I have tried clicking on the small cog wheel at the bottom of each folder I want to remove but nothing seems to happen.

Also, if I close my online plusnet webmail will I still be able to use my plusnet email account in Outlook?

Many thanks again and sorry if I am in the wrong forum place

Margot

Re: webmail problem

jab1 — Fri, 04 Feb 2022 16:26:08 GMT

@bainhouse To start a new topic - click the big pink 'New Topic' button at the top of each forum.

If you do not wish to use webmail, you don't really need to delete old folders from it - just make sure they are empty.

You cannot 'close' webmail, that is the bedrock of the mail system, and the place Outlook 'finds' the mail.

How is your Outlook client set up - as IMAP or POP3?