topic Re: Problems receiving email through client (free-online on Apple) in Email

Problems receiving email through client (free-online on Apple)

Silverwhistle — Tue, 04 Jan 2022 12:01:39 GMT

Hi!

Since before Xmas I keep having intermittent problems receiving mail on my Mac (desktop and laptop). Am asked for password, but when I enter it, am often told "Unable to verify user name or password".

I can get into webmail OK, and sometimes it works on mail client.

Neither my user name nor password has changed.

cheers,

Silver

Re: Problems receiving email through client (free-online on Apple)

Townman — Tue, 04 Jan 2022 12:16:17 GMT

Are you using Plusnet Safeguarding?

Re: Problems receiving email through client (free-online on Apple)

Silverwhistle — Tue, 04 Jan 2022 12:26:46 GMT

Hi!

I don't know what that is – have never heard of it.

It's just a free-online email account.

best,

Silver

Re: Problems receiving email through client (free-online on Apple)

Townman — Tue, 04 Jan 2022 12:31:19 GMT

Ah, that answer points a different direction ... is Plsunet still your ISP?

Is this a receiving issue, not a sending issue - that is does the password failure message state "IMAP" server (as opposed to "SMTP" server)?

Re: Problems receiving email through client (free-online on Apple)

Silverwhistle — Tue, 04 Jan 2022 12:48:47 GMT

I use free-online, but ISP is provided by house (communal WiFi).

The failure isn't every time. Sometimes I enter password and it accepts and I can get the mail.

It just says "Unable to verify account name or password".

I can send OK.

Re: Problems receiving email through client (free-online on Apple)

Silverwhistle — Tue, 04 Jan 2022 12:49:22 GMT

It doesn't say anything about the server.

Re: Problems receiving email through client (free-online on Apple)

Townman — Tue, 04 Jan 2022 12:58:31 GMT

When you encounter this problem, are other internet connectivity activities OK? This sounds more like an intermittent internet connectivity issue than an email issue.

Most email applications will report a password error for ANY issue which prevents connection to the email service.

Re: Problems receiving email through client (free-online on Apple)

Silverwhistle — Tue, 04 Jan 2022 13:05:05 GMT

Hi!
That sounds plausible.

Thanks!

best,

Silver