topic Two copies of every Plusnet Email? in Email

Two copies of every Plusnet Email?

borlandstewart — Fri, 31 Dec 2021 22:28:29 GMT

Any ideas why I am getting two of the same emails from PlusNet every time they send 'one'?

Thanks,

Stewart

Re: Two copies of every Plusnet Email?

Townman — Sat, 01 Jan 2022 00:00:33 GMT

Check your account setings. There is a default email address and a contact one.

Re: Two copies of every Plusnet Email?

borlandstewart — Sat, 01 Jan 2022 19:48:40 GMT

Thanks Townman... I should have mentioned I'm not great at this type of thing, so although I understand what you are saying I have no idea how to sort it.

I've watched the help video too but my settings look the same as suggested... I have a Postmaster and I have a mail@ but that looks right?

Any other suggestions? Please make it simple 😳

Re: Two copies of every Plusnet Email?

Townman — Sat, 01 Jan 2022 19:59:19 GMT

Take a look at this https://www.plus.net/member-centre/account/details

Service and billing emails are sent to both postmaster@youraccount.plus.com and the contact email address on the above page.

Re: Two copies of every Plusnet Email?

borlandstewart — Sun, 02 Jan 2022 17:23:25 GMT

So do I edit that to read the postmaster@ address or remove the mail@ and replace it with nothing?

Re: Two copies of every Plusnet Email?

Townman — Sun, 02 Jan 2022 20:53:48 GMT

I think either will go. I have postmaster@ on mine.

Re: Two copies of every Plusnet Email?

borlandstewart — Mon, 03 Jan 2022 10:20:35 GMT

Many thanks for your input & solution.

Have a great 2022.