topic Re: Email Problem. in Email

Email Problem.

elkieluca — Thu, 16 Dec 2021 12:47:05 GMT

I have been using Thunderbird email for a few years and its never been a problem until now. I can't get it to open on my computer but it opens fine on my ipad and iphone. When I try to load it it gives me Error status OX0000006 and then it says Couldn't Load XPCOM. I don't understand this at all and wonder if anyone could please help me. Thanks.

Re: Email Problem.

dave501 — Thu, 16 Dec 2021 15:41:40 GMT

Can you tell me if Thunderbird is installed on you’re computer or do you use a web browser to access Thunderbird - if it’s a web browser which one plz?

Re: Email Problem.

elkieluca — Thu, 16 Dec 2021 15:45:19 GMT

I use Chrome . I don’t know much about computers I’m afraid.

Re: Email Problem.

dave501 — Thu, 16 Dec 2021 16:01:38 GMT

just had a quick look on the Thunderbird forum, the error you're seeing XPCOM would appear to be associated with Firefox web browser but you say you're using Chrome as you're web browser?

Re: Email Problem.

elkieluca — Thu, 16 Dec 2021 16:07:25 GMT

Yes definitely Chrome and I use it in my iPad as well.

Re: Email Problem.

elkieluca — Thu, 16 Dec 2021 16:29:52 GMT

Do you know if I were to uninstall Thunderbird and then reinstall it would it also uninstall on my iPad, as I’m afraid I’ll lose it altogether if I do that and that’s how my family get in touch with me.

Re: Email Problem.

dave501 — Thu, 16 Dec 2021 16:58:20 GMT

Uninstalling Chrome browser on your computer will not affect any apps/programs installed on your other devices, your Thunderbird emails are stored on a web server.

From what I can gather, the XPCOM error you’re seeing can happen when a failed browser update occurs, this leaves a mixture of old and updated files in the browser program folder.

It can be caused when security software is keeping a handle of some of the files stored in the browser program folder preventing the files from updating.

This issue would normally be fixed with a clean browser reinstall that also involves deleting the existing browser program folder.

I’m don’t use Google Chrome myself but I believe the 64-bit installation of Google Chrome on a Windows device is C:\Program Files (x86)\Google\Chrome\.

Please note:- you will need to delete this folder before you reinstall Chrome….

Re: Email Problem.

Dan_the_Van — Thu, 16 Dec 2021 17:46:08 GMT

If you decide to delete Chrome do so via Add/Remove programs, delete the folder afterwards.

Chrome would only be in C:\Program Files (x86)\Google\Chrome\ if you using the 32bit version, 64bit should be in

C:\Program Files\Google\Chrome\

Dan.

*Edit You might want to save your bookmarks before you uninstall Chrome.

Re: Email Problem.

dave501 — Thu, 16 Dec 2021 17:51:44 GMT

@Dan_the_Van wrote:
Chrome would only be in C:\Program Files (x86)\Google\Chrome\ if you using the 32bit version, 64bit should be in

C:\Program Files\Google\Chrome\

Dan.

*Edit You might want to save your bookmarks before you uninstall Chrome.

Are you sure?

My understanding is that both versions 64bit and 32bit are written and stored in C:\Program Files (x86)\Google\Chrome\

Re: Email Problem.

elkieluca — Thu, 16 Dec 2021 17:51:45 GMT

Thanks for your help but I don’t think I’m can do that so I’ll just use my iPad and use Webmail on plusnet.

Re: Email Problem.

Dan_the_Van — Thu, 16 Dec 2021 18:03:59 GMT

@dave501

My understanding is that both versions 64bit and 32bit are written and stored in C:\Program Files (x86)\Google\Chrome\

I have two 64bit windows and the are both here:-

There is a C:\Program Files (x86)\Google\Chrome\ but it has the updater and update software.

HTH

Dan.

Re: Email Problem.

Strat — Thu, 16 Dec 2021 18:05:54 GMT

Moderators Note
This topic has been moved from Fibre Broadband to Email.

Re: Email Problem.

dave501 — Thu, 16 Dec 2021 18:25:04 GMT

@Dan_the_Van I wasn't aware that they'd done that...thanks.....

Re: Email Problem.

BrightonRock — Thu, 16 Dec 2021 18:36:03 GMT

@elkieluca

You might want to google "thunderbird xpcom". What I'm seeing when I do so are reports that this error is caused by a failed Thunderbird update. Nothing to do with Firefox or Chrome; leave them alone.

The solution offered here https://support.mozilla.org/en-US/questions/1130596 is to uninstall Thunderbird and then re-install it.

Thunderbird files are in 2 places on your disc: the program files & what is called the profile. The profile contains instructions to the Thunderbird program on how to pick up your email, and stores the emails etc. that you have downloaded on the Windows machine. Uninstalling Thunderbird using the Windows command does not (well, should not) remove the profile. But, just in case, back it up first; instructions are in the link.

Uninstalling from your Windows box will not affect the installation on your iPad or the way it operates..

It is possible that once you have re-installed, that Thunderbird will create a new profile for itself. Have a look at the profile bit of your disc. If that happens, exit Thunderbird and just copy the contents of the old profile into the new one.

Re: Email Problem.

elkieluca — Thu, 16 Dec 2021 19:23:37 GMT

Thanks for that. I’ll try.

Re: Email Problem.

RobDickson — Fri, 17 Dec 2021 21:43:47 GMT

@dave501 You don't know that all of the emails are stored on the email server.

I'm confused by the references to a browser. How can Thunderbird be run in a browser and why would one want to do that? I've tried searching for "Thunderbird using a browser" using Google, but can't find anything.

Re: Email Problem.

dave501 — Sat, 18 Dec 2021 13:16:43 GMT

Yeah I was probably wrong to suggest a browser fix, when the op mentioned Chrome I wrongly assumed a browser addon/extension was being used similar to Firefox online interface. To compound my mistake the fix I found for XPCOM error was written by someone using the addon interface https://addons.mozilla.org/en-GB/firefox/addon/thunderbird-online-email/

BrightonRock was probably spot on with his/her suggestion....

@RobDickson wrote:

@dave501 You don't know that all of the emails are stored on the email server.

When you access an email account via web mail, the messages remain on the supplier’s servers until you manually remove them, uninstalling/reinstalling a browser will have no effect on the existing stored messages.

Re: Email Problem.

jab1 — Sat, 18 Dec 2021 13:27:23 GMT

@dave501 Correct - the solution offered by @BrightonRock is the one which will work, and it will only affect the one machine. The only problem I see is that the OP has confessed they are not 'technical' and the procedure for re-installing the correct profile needs a little 'know how'.

Re: Email Problem.

elkieluca — Sat, 18 Dec 2021 14:49:46 GMT

First of all I want to thank everyone for their help. I uninstalled Thunderbird and I downloaded it again and I cant install it as it asks for my password which I cant remember, I have'nt saved it either so I'm stuck as it wont let me on again without the password I have spend hours trying different ways to install it but I can;t do it.. Any ideas would be appreciated . Google hasn't helped this time..

Re: Email Problem.

jab1 — Sat, 18 Dec 2021 14:52:37 GMT

@elkieluca What are you trying to install Thunderbird on? What is asking for a password - it won't be Thunderbird, as that is merely an installation package.