topic Re: deleted mail accounts in Email

deleted mail accounts

mainsys — Mon, 13 Dec 2021 17:10:33 GMT

I cant configure my email with F9 settings after contacting support numerous times they keep saying it has been elevated to a higher support and there is no further response, (it will not configure with webmail either) . i think they have secretly deleted my email account and are not telling me, even though i have a fully paid up F9. account, i wish they would just come clean and not keep putting me off for nearly three months now.

Re: deleted mail accounts

LaurenB — Tue, 14 Dec 2021 10:12:41 GMT

Hiya @mainsys, I am really sorry for the issues experienced with your mail and that you haven't yet had a further update.

I am unable to see any evidence to suggest your mail has been deleted and the latest update from our Net Ops team advises that they have been unable to replicate the issue you are seeing.

I have provided a further response on your ticket here: https://www.plus.net/wizard/?p=view_question&id=220042706

Can you let us know how you get on with this?

Re: deleted mail accounts

Townman — Wed, 15 Dec 2021 09:57:11 GMT

@mainsys wrote:

I cant configure my email with F9 settings ...

It would help if you can advise...

Can you access the mailbox using webmail via a web browser - there is nothing to configure (confirms that the account / mailbox is on the server)
Which email client you are using
What device you are trying to configure
The settings you are using
The exact error message you are getting