topic Re: Lost emails in Email

Lost emails

GinaA — Sun, 28 Nov 2021 23:37:38 GMT

I was looking for an email I received a couple of weeks ago but I couldn't load anything received before last Thursday on my tablet. I logged into webmail and there weren't any additional emails in my inbox (or any other folders) - I've been with Plusnet for years and if anything have a problem keeping my inbox within limits, so to find only 24 messages is a bit of a shock. Is this a temporary problem? Can I do anything to fix it? Can these messages be restored?

Thanks!

Re: Lost emails

jab1 — Mon, 29 Nov 2021 08:29:49 GMT

It sounds like you have exceeded the 1GB storage limit - you should have received warning emails at 75% usage and then (I think) three follow ups.

The best thing to do is post an 'unarchive' request in this topic: https://community.plus.net/t5/Email/Archived-mailbox-Request-for-it-to-be-unarchived-here/m-p/1783105#M32846

Re: Lost emails

adam945 — Mon, 29 Nov 2021 17:26:11 GMT

Hello @GinaA

Thanks a lot for reaching out. @jab1 is correct, your emails have been archived as you've exceeded your storage limit. I've raised a task with our NetOps Team to have them unarchived, giving you some time to go through them and delete / download any emails that you need. Please allow around 3 working days for this to be picked up.