topic Email Admin Needed in Email

Email Admin Needed

GwyneddCouncil — Thu, 18 Nov 2021 15:25:29 GMT

Hi there,

Is it possible for me to get in contact with a email admin via private message please? Our domain seems to have been blacklisted by PlusNet's email server.

Thanks.

Re: Email Admin Needed

jab1 — Thu, 18 Nov 2021 17:17:15 GMT

Is this a Business Account?

Re: Email Admin Needed

dvorak — Thu, 18 Nov 2021 19:24:01 GMT

@jab1 seems a council's inbound emails to PN addresses are getting blocked - not a PN customer.

Re: Email Admin Needed

jab1 — Thu, 18 Nov 2021 19:27:16 GMT

Ah OK, @dvorak - then maybe I should tag a couple of HT members, as they may not see this. @adam945 , @Gandalf ?

Re: Email Admin Needed

Townman — Thu, 18 Nov 2021 20:12:04 GMT

Superuser escalation

This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.

Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.

Reason for escalation: Request response

Re: Email Admin Needed

Gandalf — Fri, 19 Nov 2021 09:18:02 GMT

Thanks for your post @GwyneddCouncil and welcome to our Community Forums.

Could you drop me a private message with the bounce back you're getting and a full copy of the email headers?

Re: Email Admin Needed

Townman — Fri, 19 Nov 2021 09:26:38 GMT

@GwyneddCouncil

For the avoidance of doubt, you can send @Gandalf a PM by clicking his name on the left of the post above and then selecting SEND PRIVATE MESSAGE.

Re: Email Admin Needed

GwyneddCouncil — Fri, 19 Nov 2021 09:30:27 GMT

Hi there, Iv'e sent you a PM. Thanks!