topic Re: Unable to send - are my SMTP settings okay ? in Email

Unable to send - are my SMTP settings okay ?

Peterworks — Fri, 12 Nov 2021 18:05:55 GMT

I have been unable to send emails since the outage. I assume the outage is the problem but can someone please check the attached to confirm or otherwise that my settings are correct. I have XXX'd my user name.

Thank you

Re: Unable to send - are my SMTP settings okay ?

simonc2 — Fri, 12 Nov 2021 18:22:48 GMT

Check the following post:

https://community.plus.net/t5/Email/No-email-this-morning-10-November/m-p/1839316#M37191

which suggests changing the outgoing server from relay.plus.net to the plusnet DNS. It has allowed me to send plusnet emails from Outlook as well as receive them although messages sent from non-plusnet email addresses which use the same outgoing server won't send.

Re: Unable to send - are my SMTP settings okay ?

Miriam — Fri, 12 Nov 2021 18:29:18 GMT

My problems seem to have now been resolved, I noticed during the outage my broadband, thankfully, was not affected. I checked with the Plus Net “status” page but email is still showing red?

Re: Unable to send - are my SMTP settings okay ?

Tony_C — Fri, 12 Nov 2021 18:38:08 GMT

It's showing red because some of us still can't send emails, though reception seems to have been sorted out.

Re: Unable to send - are my SMTP settings okay ?

Peterworks — Fri, 12 Nov 2021 18:47:28 GMT

Would you believe it !!!

Have not changed a thing and can now send without any problem.

Thankyou for your responses.

Re: Unable to send - are my SMTP settings okay ?

halyards — Fri, 12 Nov 2021 19:26:09 GMT

Lucky you - finally started being able to send this afternoon for first time since Tuesday night but same problem back again......

Re: Unable to send - are my SMTP settings okay ?

CWatters — Fri, 12 Nov 2021 19:51:58 GMT

Some people report it's still a bit hit and miss.

For several years I've been using MS Outlook with the outgoing server set to "smtp.plus.net" (without quotes) not "relay.plus.net".

Today my PC still wasn't sending email so I looked on the forum and found a suggestion to temporarily change from "smtp.plus.net" to "212.159.8.107". That seems to work for me.

I believe these are all the same server but specifying the IP address avoids it doing a DNS lookup. This might explain why some computers we have work fine and others don't (eg some are using a different DNS server to others).

If you try "212.159.8.107" and it works remember to put it back to "relay.plus.net" or "smtp.plus.net" in a few days because if Plusnet change the IP address in the future it may stop working again. If its set to smtp or relay any changes should be automatically handled.

Re: Unable to send - are my SMTP settings okay ?

lyndonp — Fri, 12 Nov 2021 19:57:43 GMT

Same here can receive but no longer send emails.
Can somebody please give an up to date status as opposed to 45 page post.

Is there an issue with the relay.plus.net ?

Re: Unable to send - are my SMTP settings okay ?

lyndonp — Fri, 12 Nov 2021 20:10:14 GMT

I’ve tried the 212.159.8.107 and that comes back with an error.

Re: Unable to send - are my SMTP settings okay ?

LaurenB — Sat, 13 Nov 2021 09:46:24 GMT

Most customers should now be able to log in their Plusnet email, however they may experience a delay when sending and receiving emails. Plusnet emails can be accessed using an email client as normal.

We’re working to fix this as quickly as possible. We’re sorry this has taken longer than expected and for the inconvenience caused. Plusnet broadband and mobile services are not affected.

Re: Unable to send - are my SMTP settings okay ?

halyards — Sat, 13 Nov 2021 10:37:31 GMT

Complete rubbish - Plusnet have been posting the same response since Tuesay night which tells us nothing other than 1. You font know what is wrong 2. You can't fix it 3 You dont care about your customers as evidenced by sending out you monthly bill yesterday when we have had no e mail since Tuesday night.

Re: Unable to send - are my SMTP settings okay ?

LaurenB — Sat, 13 Nov 2021 14:25:39 GMT

Hiya @halyards, thanks for getting back to us. I am sorry you're disappointed with your monthly bill. Your bills cover your landline/ broadband services (and any other services you may pay for) with us, so your bills will continue to run as normal in the meantime.

I am sorry for the continued inconvenience caused by the email issues.