topic Re: cannot access emails in Suffolk in Email

cannot access emails in Suffolk

grabba — Wed, 10 Nov 2021 11:19:17 GMT

Have tried to access emails through pc and mobiles .No luck all morning

Re: cannot access emails in Suffolk

jab1 — Wed, 10 Nov 2021 11:20:58 GMT

@grabba see: https://community.plus.net/t5/Service-Information/Plusnet-email-login/m-p/1837590#M353

Re: cannot access emails in Suffolk

bluewhale — Wed, 10 Nov 2021 12:06:37 GMT

all very well pointing to that link, but it has had no updates, no timeline, no explanation

now midday and this is a serious loss of service for many of us

Re: cannot access emails in Suffolk

jab1 — Wed, 10 Nov 2021 12:12:17 GMT

@bluewhale From my experience, that is all you will get from PN, although when it is resolved (and we don't and won't know what the problem is), that link should be updated to advise.

Re: cannot access emails in Suffolk

Ausiemate — Wed, 10 Nov 2021 12:31:20 GMT

Having the same problem. Can't log in to email on Plusnet website either?

Re: cannot access emails in Suffolk

Ausiemate — Wed, 10 Nov 2021 12:44:12 GMT

Updated at 1000 to say still having problems and taking longer to fix than hoped for!

Re: cannot access emails in Suffolk

Dancer2 — Wed, 10 Nov 2021 12:48:39 GMT

Me neither....so inconvenient!

Re: cannot access emails in Suffolk

JonoH — Wed, 10 Nov 2021 12:49:29 GMT

Sorry that you're still having problems. We're working on resolving this and will update the main thread once we expect services to resume as normal.

To be clear though, there should be no loss of your mail once service is restored.

Re: cannot access emails in Suffolk

C1Rider — Wed, 10 Nov 2021 13:17:10 GMT

Something to do with DNS / proxy settings, although I doubt that info will help anyone !

Regards..

Re: cannot access emails in Suffolk

jab1 — Wed, 10 Nov 2021 13:22:59 GMT

Interesting, @C1Rider - where did you find this?

Re: cannot access emails in Suffolk

C1Rider — Wed, 10 Nov 2021 13:26:55 GMT

e_mail access via liveperson <> smarty dns, that's were my access falls over.

Regards..

Re: cannot access emails in Suffolk

jab1 — Wed, 10 Nov 2021 13:33:05 GMT

@C1Rider OK, thanks.

Re: cannot access emails in Suffolk

g10vanni — Wed, 10 Nov 2021 17:20:50 GMT

I'm having the same problems up in Stirling, Scotland keeps asking for my password which I fill in and then get an incorrect passowrd message

Re: cannot access emails in Suffolk

jab1 — Wed, 10 Nov 2021 17:26:03 GMT

@g10vanni see: https://community.plus.net/t5/Service-Information/Plusnet-email-login/m-p/1837590#M353

Re: cannot access emails in Suffolk

grabba — Fri, 12 Nov 2021 08:32:40 GMT

Have lost 12 hours worth of emails Wednesday midday onwards

Re: cannot access emails in Suffolk

Strat — Fri, 12 Nov 2021 22:17:34 GMT

Moderators Note
This topic has been moved from Mobile to Email.

Re: cannot access emails in Suffolk

grabba — Sat, 13 Nov 2021 07:47:42 GMT

I have not had a email since Thursday despite sending tests.