topic Re: Emails blocked by Outlook in Email

Emails blocked by Outlook

Racalman — Tue, 12 Oct 2021 22:12:04 GMT

Why is this happening please?
Mike
================================
This is the mail system at host us2.outbound.mailhostbox.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<recipient@outlook.com>: host
outlook-com.olc.protection.outlook.com[104.47.57.33] said: 550 5.7.1
Unfortunately, messages from [xxx.xxx.xxx.xxx] weren't sent. Please contact
your Internet service provider since part of their network is on our block
list (S3150). You can also refer your provider to
http://mail.live.com/mail/troubleshooting.aspx#errors.
[SN1NAM02FT0018.eop-nam02.prod.protection.outlook.com] (in reply to MAIL
FROM command)

Re: Emails blocked by Outlook

LaurenB — Wed, 13 Oct 2021 11:02:05 GMT

Hiya @Racalman, I am sorry for the issues with sending mail.

So we can assist further with this for you, can you please get back to us with the headers and bounceback so that we can raise this to our Net Ops Team. You can send this over in a PM.

Re: Emails blocked by Outlook

Racalman — Wed, 13 Oct 2021 13:24:29 GMT

Thanks Lauren.

PM sent.

Mike

Re: Emails blocked by Outlook

Racalman — Sat, 23 Oct 2021 17:35:04 GMT

OK I have fixed the problem 😊.

It was my fault, when I registered my new domain I had forgotten to add madasafish.com to the spf record at my domain host.

Mike

Re: Emails blocked by Outlook

Gunnill — Sun, 05 Dec 2021 14:14:15 GMT

Grateful for help on this please? I have one PlusNet email address from a friend and for some reason I never receive messages from this source. The are not going into Spam, I just don't receive them. For example he sent out a message to five people including me and I was the only one who didn't receive the email message.

I am using Plusnet email via my Mail account on Apple's mac.com system.

Could I have blocked them by mistake? I am not sure. Grateful for help please.

Thank you

Mie

Re: Emails blocked by Outlook

LaurenB — Mon, 06 Dec 2021 08:20:41 GMT

Hiya @Gunnill, I am sorry for the issues you're having receiving your friends mail. Do they get a bounce-back or error message at all their side to advise it hasn't sent, or does the mail show as sent to you in their sent box?

If you log into webmail (webmail.plus.net) to access your emails, is there any mail from your friend showing in there?

Re: Emails blocked by Outlook

Gunnill — Mon, 06 Dec 2021 08:24:39 GMT

Hello:

Thank you for your kind reply. The messages show as sent in the senders mailbox. No bounce-back, just as they have been normally sent. I am not aware of the email message. I just don't receive anything. The sender is also on PlusNet. In all cases the sender- sends a message to four people, one of which is me! I am the only person who doesn't receive the message. A message I sent yesterday to the sender, was received ok.

Thx

Re: Emails blocked by Outlook

jab1 — Mon, 06 Dec 2021 08:29:44 GMT

@Gunnill Has the sender got the correct email address for you? Have you had correspondence from them previously?

Can you send them a message and ask them to reply to it?

Re: Emails blocked by Outlook

Gunnill — Mon, 06 Dec 2021 08:30:35 GMT

About a month ago, I checked he was using my correct address and yes, about six month ago I used to receive email messages from him.

Thx

Re: Emails blocked by Outlook

jab1 — Mon, 06 Dec 2021 08:32:48 GMT

That sounds strange. Did you see my edit, suggesting you sent him a message and ask him to reply?

Re: Emails blocked by Outlook

Gunnill — Mon, 06 Dec 2021 08:35:20 GMT

I did that yesterday. I sent him an email. It was received by him and he replied. Which I received. When he does a message to four people, including me. I don't receive the email.

Thx

Re: Emails blocked by Outlook

jab1 — Mon, 06 Dec 2021 08:40:29 GMT

Even stranger - that still suggests to me that he either has the wrong email address for you, or there is something in his email that the PN filter doesn't like, but in either case, he should receive a non-delivery report. Does the message contain any links?

Re: Emails blocked by Outlook

Gunnill — Mon, 06 Dec 2021 08:49:45 GMT

That is the point, he doesn't receive any report and assumes my email has been received by me.

Thx

Re: Emails blocked by Outlook

jab1 — Mon, 06 Dec 2021 08:57:54 GMT

OK. Does the email contain any links?

Re: Emails blocked by Outlook

Gunnill — Mon, 06 Dec 2021 09:02:42 GMT

No links, except to three other email addresses.

Thx

Re: Emails blocked by Outlook

jab1 — Mon, 06 Dec 2021 09:08:14 GMT

Just re-reading your posts, @Gunnill , I am wondering if you could have inadvertently blocked him, but as I have no idea how MacMail works, I can't suggest how you would find out - sorry.

Re: Emails blocked by Outlook

LaurenB — Mon, 06 Dec 2021 12:09:41 GMT

Thanks for getting back to us and for the further information @Gunnill, I would advise to log into your account online and under the 'manage my mail' section, have a check of your spam settings.

Re: Emails blocked by Outlook

Gunnill — Mon, 06 Dec 2021 12:12:33 GMT

Many thanks for your help. I did check my spam settings but will again.

Have a good Christmas

Mike

Re: Emails blocked by Outlook

LaurenB — Mon, 06 Dec 2021 14:53:34 GMT

OK thanks Mike, let us know how this goes and if there's anything changed with the settings at all.

If you have no luck there, another suggestion would be to obtain the email headers from the sender of the email for us, and then we raise it to our Net Ops to review this further.