topic Re: How to get your e-mails through a e-mail client. in Email

How to get your e-mails through a e-mail client.

MatthewWheeler — Tue, 05 Oct 2021 07:35:02 GMT

For those wanting help in getting their Plusnet e-mails through a mail client you can get help with this Here.

[edit]

Removed out of date information from this post as the How to set up Plusnet email article above ^ has up to date info.

IMAP email

maranello — Mon, 17 Dec 2018 15:04:06 GMT

Further to Matthew Wheeler's post, see https://community.plus.net/t5/Email/How-to-get-your-e-mails-through-a-e-mail-client/td-p/1598809

It is worth noting that not all email clients/applications will by default keep all folders in sync. For example, some basic Android Email apps will only use local folders for Sent or Deleted Items, others may have to be configured specifically to display and use the server-based folders.

Re: IMAP email

dvorak — Wed, 19 Dec 2018 19:30:27 GMT

Moderators Note

Topics merged

Re: IMAP email

lisajayneb — Sat, 22 Dec 2018 20:44:22 GMT

That's fine, except the apple page you link to suggests you contact your email provider - that's you, plusnet - who tell me they'll help up to webmail stage and then you're on your own, won't help with device issues.

I've only just signed up with you - am starting to wish I hadn't. Email on phones has existed for a good few years, I find it rather difficult to see why it is so difficult to persuade a plusnet email account to send things from my phone or tablet

Re: How to get your e-mails through a e-mail client.

Jubby — Sun, 23 Dec 2018 15:23:02 GMT

Hi @lisajayneb,

The guide Apple provided advises to contact your email provider to retrieve the settings required for each field. All the settings required for sending and receiving emails have been provided by @MatthewWheeler.

If you get to a stage where you have set up your email address through the client on any of your devices and are no longer able to progress or you are unable to send/receive, let us know what is shown and we will provide as much information as we have to get the mail client up and running.

I would like to point out that email clients on mobile device can automatically apply SSL, if there is no check box to remove SSL this can be disabled by entering the details below in each field.

Incoming mail server (POP) - mail.plus.net:110
Incoming mail server (IMAP) - imap.plus.net:143
Outgoing mail server (RELAY) relay.plus.net:587 / relay.plus.net:25

Let us know how you get on.

Re: How to get your e-mails through a e-mail client.

lisajayneb — Sun, 23 Dec 2018 17:47:47 GMT

Thank you

I should have mentioned that I am a very new subscriber and my broadband will not go live until 24th January. A chap on plusnet live chat this morning told me that is the reason why, once I go live all should work wonderfully.

It is annoying that two previous chat sessions did not mention this.

I hope he is right, I will keep your reply to hand just in case.

Lisa

Re: How to get your e-mails through a e-mail client.

bushwood — Mon, 14 Jan 2019 14:03:35 GMT

I am new to the Forum but not new to Plusnet so I am sorry if this is the wrong place to post. We move about quite a bit (Hong Kong, Australia, Dubai, UK etc.)

We have 4 Plusnet emails and we use Outlook 365. We also use Gmail and it is on Outlook 365 but I also monitor it on webmail (Goggle Chrome).

I have noticed that Express VPN normally prevents sending emails but I switched it off when sending so not much of a problem and not Plusnet's fault.

The Plusnet account operate normally on webmail.

Now the Plusnet emails do not work on Outlook 365. They have worked normally in Hong Kong for the last 4 months or so. They worked normally during those 4 months in the UK (various cities and wifis), Ireland, Dubai and Australia. We arrived in UK on Friday and Plusnet does not work on Outlook 365 since arriving in the previous apartment where it previously worked. I have tried it on 3 computers. I have tried all of the suggestions in the Plusnet instructions on how to set emails. I have tried all combinations outgoing/incoming, SMTP, POP, TLS, STARTTLS, relay, mail, authentication, servers and ports imaginable.

I would like assistance it setting up correctly.

Re: How to get your e-mails through a e-mail client.

bushwood — Mon, 14 Jan 2019 14:06:50 GMT

I should have mentioned that the Plusnet accounts are POP and the Gmail is IMAP.

Re: How to get your e-mails through a e-mail client.

Gandalf — Mon, 14 Jan 2019 15:38:12 GMT

Hi there.

Are you able to post up screenshots showing the settings you're using to set up Outlook 365?

Obviously make sure you mark out any sensitive information like your username.

Re: How to get your e-mails through a e-mail client.

bushwood — Wed, 16 Jan 2019 09:56:08 GMT

No, it will not allow me to screenshot the page. However, using [Removed] I used incoming mail.com.net/110/none and outgoing relay.plus.com/587/STARTTLS.

When I proceed it reverts to Not Terry/Change account settings/Contact support.

I have also used outlook.office365.com/995/SSL/TLS and smtp.office365.com/587/SSLTLS.

I have combinations of most of them.

I think if I am going to stick with Plusnet I might have to use IMAP.

Terry

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Re: How to get your e-mails through a e-mail client.

bushwood — Wed, 16 Jan 2019 10:02:30 GMT

It is slightly different for [Removed] because it has not been deleted from Outlook 365, [Removed](1) has been deleted from Outlook 365. It is a new email though the old one is still in the Outlook 365 file list.

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Re: How to get your e-mails through a e-mail client.

HarryB — Wed, 16 Jan 2019 10:05:39 GMT

@bushwood wrote:

using [Removed] I used incoming mail.com.net/110/none and outgoing relay.plus.com/587/STARTTLS.

Hi @bushwood, if you're using our SMTP server, I'm afraid you'd need to set SSL/TLS to no.

More information on our mail settings can be found Here.

I hope this helps.

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Re: How to get your e-mails through a e-mail client.

bushwood — Wed, 16 Jan 2019 10:09:38 GMT

On [Removed], I have tried mail.plus.net/110/none incoming and relay.plus.net/578/none outgoing, outgoing server requires authentication and log on to td@etc. It fails to work.

I have tried [Removed], mail.plus.net/110/none incoming and relay.plus.net/578/none outgoing, no authentication and message delivery use an existing data file. It fails to work.

Any other ideas?

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Re: How to get your e-mails through a e-mail client.

OskarPapa — Tue, 15 Jan 2019 12:21:56 GMT

Hi @bushwood, thanks for the update.

Had you any luck in turning the SSL/TLS off?

I think if you have and we're still having no joy we'll need to get some screens of each step you're taking over to us for our review.

Re: How to get your e-mails through a e-mail client.

bushwood — Tue, 15 Jan 2019 17:39:23 GMT

Hi,

I think I have tried most combinations of settings.

I am away from home (visiting grandchildren) so I am short of time but I shall try over the next day or so.

If you have the time to keep checking back here to see how I am doing, I will appreciate it.

Kind regards,

Terry

Re: How to get your e-mails through a e-mail client.

bushwood — Wed, 16 Jan 2019 10:50:45 GMT

Hi,

These are the 6 steps I have taken this time. Attempting to insert 'mail' and 'relay' servers' - unsuccessful.

This is similar to the steps with other servers/encrypted/ports. It would be a pleasure to have the right ones.

be6 incoming server,select again

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Re: How to get your e-mails through a e-mail client.

RandallFlagg — Tue, 15 Jan 2019 20:50:01 GMT

Hi Terry,

Thanks for coming back to us with an update and for the screenshots.

We'll leave this thread open and as soon as you respond when you're back home we'll be updated and respond accordingly.

Look forward to hearing from you when you return.

Best wishes

Dave

Re: How to get your e-mails through a e-mail client.

HarryB — Wed, 16 Jan 2019 10:53:46 GMT

Hi @bushwood, looking at the screenshots I think the problem may be the username you're entering as this shouldn't be the full email address.

Based off of the email on your screenshots, the username should just be [your username] if this is the default mailbox on your account, or [your username]+td if this is a secondary mailbox.

I hope this helps.

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Re: How to get your e-mails through a e-mail client.

bushwood — Wed, 16 Jan 2019 10:57:07 GMT

HI Harry,

I use '[username]' as the primary account and I use it only for talking to Plusnet, like this.

We use 3 secondary accounts:

1 td@[username].plus.com

2 terry@[username].plus.com

3 dianne@[username].plus.com

They are not sending emails.

terry@[username].plus.com because it has been removed from the list (see attachment) in my attempt to get this fixed. It needs to be replaced.

I am attempting to fix td@[username].plus.com without much success.

dianne@[username].plus.com is on another computer. It is not sending emails, though I assume it is receiving. It is not with me at the moment.

I hope that brings you up to date.

Kind regards,

Terry

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Re: How to get your e-mails through a e-mail client.

HarryB — Wed, 16 Jan 2019 10:57:59 GMT

Based off of those emails the username when setting up your client should be:

[username]+td

[username]+terry

[username]+dianne

Whereas your screenshots show you're entering the full emails as the username e.g. td@[username].plus.com

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).