topic Madasafish/Freenetname query in Email

Madasafish/Freenetname query

Lunar_Jetman — Sun, 03 Oct 2021 17:56:28 GMT

Hi, I wonder if anyone can help confirm the size of the mailboxes I should have with my Webmail services. I had a Freenetname account that transferred to Madasafish and then Plusnet and just have Webmail services.

I seem to find the mailboxes I have fill up very quickly so I was wondering what size it should be? I read this post https://community.plus.net/t5/Email/Madasfish-erroneous-email-over-quota-message/m-p/1689068

which suggested 250Mb for Madasafish customers but mine are filling up much smaller than that so I’m wondering if there is anything I’m missing?

Re: Madasafish/Freenetname query

adam945 — Mon, 04 Oct 2021 11:49:23 GMT

Hello @Lunar_Jetman

Thanks a lot for reaching out. Correct, the storage limit for your inbox is 250Mb. I'm not able to get into it to see whether it's full though to be honest, might be worth checking the sizes of individual folders that you might have to give you a better idea of where the bulk of your emails are stored.

Re: Madasafish/Freenetname query

Townman — Mon, 04 Oct 2021 16:18:22 GMT

People often forget that the size includes all folders - sent and deleted often get over looked when considering the utilisation figures. It’s not the number of items but the size of them. 30 emails each with a decent phone picture could well use up most of 250MB.

Re: Madasafish/Freenetname query

Lunar_Jetman — Sat, 09 Oct 2021 16:56:34 GMT

Thanks for the reply. I’ve had a busy week so only just managed to look at this again which coincides with this mailbox seeming to fill up again.

We don’t really use webmail for it so it’s only downloaded on a mobile phone for this mailbox or the Outlook client. I’ve just checked the webmail client and can see 455 items in the inbox. The drafts, sent, junk and deleted items folders are all empty. Now with webmail you can’t see the overall size of the items or mailbox so I’ve set up a new account in Outlook so I can see the contents in a separate folder. This shows me 455 items totalling 50.2Mb. Which suggests that when it gets to 50mb the mailbox stops working, some way off the expected 250Mb…

Any suggestions?

Re: Madasafish/Freenetname query

adam945 — Sun, 10 Oct 2021 07:38:39 GMT

Thanks a lot for your response @Lunar_Jetman

On Plusnet Webmail, if you go to Settings > Folders > Click on each folder > You should then be able to see the folder size.

Re: Madasafish/Freenetname query

Lunar_Jetman — Tue, 12 Oct 2021 09:04:15 GMT

Thanks for the reply @adam945

I find the web client for Madasafish/Freenetname access to be flakey these days if I’m honest. E.g. Jusr spent the last 10 minutes trying to look at it again but regularly get FETCH errors. I did get it to work when the mailbox appeared full and it showed 50Mb… Currently has 34Mb in it so working for now.

Are you able to check a mailbox in any way?

Re: Madasafish/Freenetname query

Gandalf — Tue, 12 Oct 2021 17:30:28 GMT

Thanks for getting back to us @Lunar_Jetman

I'm sorry to see the issues you're having with webmail.

We can't see your mailbox size from looking at your account so I've raised a task with our NetOps team as they should be able to from the backend system. I'll let you know within 3 working days once I've had a response back.

Re: Madasafish/Freenetname query

Gandalf — Wed, 13 Oct 2021 11:16:05 GMT

@Lunar_Jetman

I've just dropped you a reply on the ticket 218743236 with how much you've used of your mailbox.

You can view/reply to this by going here https://secure.madasafish.com/contact/tickets.shtml

Let me know if there's anything else you need.

Re: Madasafish/Freenetname query

Lunar_Jetman — Wed, 13 Oct 2021 12:01:29 GMT

Thanks, I’ve just replied to that message with some more detail.

Re: Madasafish/Freenetname query

Gandalf — Wed, 13 Oct 2021 15:31:47 GMT

No problem, I've just added a reply now for you

Re: Madasafish/Freenetname query

Lunar_Jetman — Wed, 13 Oct 2021 23:57:07 GMT

Thanks again. I’ve replied to your message.

Re: Madasafish/Freenetname query

Gandalf — Thu, 14 Oct 2021 11:32:36 GMT

Cheers, I've picked it up and responded back.

The ticket's in my 'personal pool' so I'll pick it up whenever you respond to it

Re: Madasafish/Freenetname query

Lunar_Jetman — Fri, 22 Oct 2021 18:47:42 GMT

Hi @Gandalf, I’ve just sent you a message as requested.

Re: Madasafish/Freenetname query

Gandalf — Mon, 25 Oct 2021 09:50:57 GMT

Thanks @Lunar_Jetman

Sorry for the delay, I wasn't in the office over the weekend.

Re: Madasafish/Freenetname query

Lunar_Jetman — Wed, 27 Oct 2021 09:31:07 GMT

hi, I’ve sent a couple of messages again but it’s basically currently not working

Re: Madasafish/Freenetname query

Gandalf — Wed, 27 Oct 2021 09:41:43 GMT

Cheers, I've passed the task back to NetOps now and I'll let you know as soon as I hear back.