How to change your outgoing server on a mail client

MatthewWheeler — Tue, 22 Dec 2020 08:03:38 GMT

IMPORTANT - If you use webmail to send and receive e-mails you don't need to change anything as webmail handles all of this for you

We're about to make changes to our e-mail platform which means you may need to update your outgoing mail server in any e-mail clients that you use. Below are links to guides on how to change the settings on the most popular mail clients and devices.

Windows 8 Mail

Windows 10 Mail

Microsoft Outlook 2010

Mozilla Thunderbird

iPhone, iPod Touch and iPad

Android phones and tablets

What should my outgoing mail server be?

Depending on how long you've been with us and when you've signed up to us you may have a different mail server such as Force9 for some Plusnet customers or even Globalnet for some of our Madasafish customers. Below is a table showing which mail server you need to use for which e-mail address you have. For example if your e-mail address is joe@force9.net then you'll need to use relay.force9.net as your outgoing mail server.

Brand	Outgoing Server (SMTP) Port 25 or 587	Username Format	Email Address Format
Plusnet	relay.plus.net	[username]	[mailbox]@ [username].plus.com
Freeonline	relay.free-online.net	[username]	[mailbox]@ [username].free-online.co.uk
Force9	relay.force9.net	[username]	[mailbox]@ [username].force9.co.uk
Metronet	smtp. metronet.co.uk	[full email address]	[mailbox]@ metronet.co.uk
Madasafish	smtp. madasafish.com	[full email address]	[username]@ madasafish.com
Globalnet	smtpmail. globalnet.co.uk	[full email address]	[username]@ globalnet.co.uk
Totalise	mail.totalise.co.uk	[full email address]	[username]@ totalise.co.uk
IC24	mail.ic24.net	[full email address]	[username] @ic24.net
Care4Free	mail.care4free.net	[full email address]	[username] @care4free.net
Dialstart	smtpmail. dialstart.net	[full email address]	[username] @dialstart.net
Freenetname	smtpmail. freenetname.co.uk	[full email address]	[username] @freenetname.net
Surfree	smtp.surfree.co.uk	[alias username] (use with alias password)	[alias username] @surfree.net

SMTP Authentication

If you want to send e-mails using our servers when you're not on your Plusnet connection then you'll need to setup what's known as SMTP Authentication. The guides provided above show how to do this but you may not be clear on what details you need to enter. The username and password you'll need to enter depends again on which brand you signed up to.

So for example, if Joe had a Force9 e-mail address he'd need to enter his account username and password to successfully send e-mails. On the other hand, if Joe had a Freenetname e-mail address he would need to enter his full e-mail address and the password for the e-mail account to be able to do this.

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How to change your outgoing server on a mail client