topic Re: Setting Plusnet emails to an Android Smartphone - Is there a way? in Email

Setting Plusnet emails to an Android Smartphone - Is there a way?

ianb2640 — Sat, 18 Sep 2010 15:40:30 GMT

Hi I have a Samsung Galaxy S phone and have been struggling to set up my plusnet email to be accesses by my phone. heres what I have tried:
POP icon - click
"Set Up email" heading:
Email address - I enter my address
Password - I enter my usual plusnet password
click option for 'manual set up'
"Add new email acc" heading on next page:
It offers me three types of account to choose: 10 POP3 2)IMAp 3) exchange
I click POP3 option
aks for usename - Iave tried both my normal username and username +mailbox
Password - it is pre populated, so I continue
Pop3 server - is pre populated with my username.plus.com - I change to "mail.plus.net"
Port - prepopulated with "110"
Security type - pre populated with "none"
Delete email from server - pre populated with "never"
I click next and "checking incoming server settings" is displayed
after a moment or two the next page is headed"outgoing server settings"
SMTP server - pre populated with "my username.plus.com" - I change to "relay.plus.net"
Port - pre populated with "587"
Security type - pre populated with "none"
Require sign in is is checked - I've tried leaving it checked and and un checked
username - prepopulated with my username
password - prepopulated with my password
click next
"checking outgoing server settings " appears
then I get "set up could not finish. Unable to open connection to server

I click Ok and it takes me back to "Outgoing server settings" page
Can anyone help please?
Thanks

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

MisterW — Sat, 18 Sep 2010 15:58:35 GMT

Quote
Port - pre populated with "587"

You need port 25 for the outgoing server.
And if you have sign in checked on the outgoing server then the username/password need to be your main username/password i.e the one you use to sign in to the plusnet portal.
You may find that outgoing mail via relay.plus.net doesn't work when connected to your mobile network in which case you need to send using the mobile network's smtp server.

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

ianb2640 — Mon, 20 Sep 2010 20:02:46 GMT

Thanks for advice. it allowed the set up process to complete. This got me further than before.
However whilst I can email from my phone, and it appears as though sent from my plusnet email, I am not receiving any emails on my phone, despite them reaching my plusnet account.
Can you think of anything I have missed?
Thanks
Ian

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

MisterW — Tue, 21 Sep 2010 07:05:45 GMT

Are you also collecting emails from that mailbox with another PC ? if that's using pop3 then it will probably be set to delete messages from the server once downloaded, hence when you check on your phone there are non there anymore...
Failing that , are you getting any errors reported when you try and get mail on your phone ?

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

ianb2640 — Tue, 21 Sep 2010 12:20:42 GMT

HI
I view my plusnet emails using window live on my pc. What do I need to do if as you suggest it is set up to delete emails from the plusnet server once transferred to my PC?
THanks
Ian

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

BenTrimble — Tue, 21 Sep 2010 12:26:51 GMT

You'll need to remove the POP3 account and re-create an IMAP account. We have a guide here to help you through this process. Set up an IMAP account on your phone too and you're good to go.

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

ianb2640 — Tue, 21 Sep 2010 19:55:14 GMT

Ben, you beauty
after 4 weeks of trying its now sorted.
Cheers
Ian

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

BenTrimble — Wed, 22 Sep 2010 08:57:54 GMT

Glad to hear it

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

learnerdriver — Sat, 01 Jan 2011 20:11:11 GMT

Hi I have a Samsung Galaxy S phone and have been struggling to set up my plusnet email to be accessed by my phone.
Heres what I have found worked for plusnet after searching the forums
In addition, there is a useful guide to setting up pop3 and imap on know your cell
POP icon - click
"Set Up email" heading:
Email address - I enter my email address
Password - I enter my usual plusnet password
click option for 'manual set up'
"Add new email acc" heading on next page:
It offers me three types of account to choose: 1) POP3 2)IMAp 3) exchange
I click imap option
asks for username - I have used username + mailbox
Password - it is pre populated, so I continue
Pop3 server - is pre populated with my username.plus.com - I change to "mail.plus.net"
Port - prepopulated with "143" - i was advised to use 125 by the technical team, however I found that 143 worked instead !
Security type - pre populated with "none"
Imap path prefix - prepopulated with optional
Delete email from server - pre populated with "never"
I click next and "checking incoming server settings" is displayed
after a moment or two the next page is headed"outgoing server settings"
SMTP server - pre populated with "my username.plus.com" - I change to "relay.plus.net"
Port - pre populated with "587", changed to 25
Security type - pre populated with "none"
Require sign in is is checked - I've left it checked
username - prepopulated with my main a/c username
password - prepopulated with my password
click next
"checking outgoing server settings " appears
then I get "set up finished".
You can now select Account options:
Email checking frequency (15 minutes by default),
Send email from this account by default (check box),
Notify me when email arrives (checkbox) -- make your selections and tap Next
you are then giving two final options
Give this account a name (optional)
Your name to be displayed on all outgoing messages
hope this helps
chris h

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

MJK64 — Thu, 06 Jan 2011 14:53:34 GMT

Hi,
I am having email problems with my Nokia 5800 Vodafone phone. These are the settings I have been using for my outgoing emails but they just won't send. Sending using my hotmail account is fine as it uses the smtp.live.net outgoing server. With plus I have tried both relay.plus.net and send.vodafone.net to no avail. I read on line that I could use vodofone's portal 360.com as an alternative but this didn't work either. Below are my settings, can you help please???
Email address: as per my email address
User name: portal log in ID
Password: portal password
Outgoing server: smtp.vodafone.net
Access point: Contract WAP
Security: Off
Port: 25

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

MJK64 — Thu, 06 Jan 2011 15:08:08 GMT

I have just found these other settings on a previous posting but they don't work either:
smtp.360.com, SSL on, port 465
My phone does get as far as saying 'Sending..' but then comes up with an error.

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

godsell4 — Fri, 07 Jan 2011 08:24:49 GMT

See link below for al the likely SMTP servers you may need to try when connected to Vodafone
http://www.filesaveas.com/gprs.html

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

Ampers — Fri, 07 Jan 2011 12:51:54 GMT

I have followed all the suggestions on my HTC Desire but can't get through on IMAP
My phone settings are as follows:

Username: "username@username.plus.com" - I left out the actual name - but I used my default mailbox name.
Password: "**************" (Verified three times and is correct)
IMAP Server: "imap.plus.net"
Security Type: "None"
Authentication type: "PLAIN"
Port: "110"
IMAP path prefix: "Automatic using NAMESPACE if available" - This seems greyed out though.
Use compression on network:
----- Box Mobile ticked
----- Box Wi-Fi ticked
----- Box Other ticked

When I click next, a page comes up "Checking incoming servers settings" and then a window comes up saying "Setup could not finish (after about half a minute).
Can anyone give me some idea where I am going wrong?
Ampers

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

Chris — Fri, 07 Jan 2011 13:02:05 GMT

Quote
Username: "username@username.plus.com" - I left out the actual name - but I used my default mailbox name

That's your issue, the username should just be your username and not the email address.
So if your username is ampers, then sign in with ampers. If you have a mailbox called fred@ampers.plus.com then sign in with ampers+fred

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

mouse — Sun, 13 Feb 2011 13:48:44 GMT

I too am having problems setting up an internet connection to my Desire, I have my Vodafone e-mail set up but cannot get my e-mail set up from Plusnet on my home computer to forward to the Desire, I would also like to keep the originals on Outlook 2007.
Any ideas?, I've tried the above suggestions but to no avail.
Many thanks

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

MisterW — Sun, 13 Feb 2011 14:03:54 GMT

Quote
but cannot get my e-mail set up from Plusnet on my home computer to forward to the Desire,

I'm not sure what you're trying to do there mouse. What's been described by Ben above is not forwarding, you just configure Outlook on your home computer to use IMAP instead of POP3 to collect your PlusNet mail. That means that the email is stored on PlusNet's servers and not downloaded to your home computer, thus you can then also login from the Desire using IMAP and see the email.
Hope that helps

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

mouse — Sun, 13 Feb 2011 14:38:42 GMT

Thanks MisterW, I had my Blackberry set up with a Vodafone e-mail account and I had my e-mails from the home PC sent to my phone if I was out or away, the e-mails were also kept on the home PC, I'm looking to do the same with the HTC too.
Thanks again
Alan

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

MisterW — Sun, 13 Feb 2011 14:58:07 GMT

Ah!, so did Outlook on your home PC forward email to your Vodafone account ?
If you have an email account with the mobile network for your HTC, in that case its just that you need to reconfigure Outlook to forward to that account.
If you want to use the PlusNet account on the HTC and the home computer then its a bit more complex.
One possibility would be to create a new PlusNet mailbox ( say mobile@username.plus.com ) and then configure Outlook to forward mail from your normal PlusNet mailbox to mobile@username.plus.com and then collect the mail from that mailbox on the HTC.

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

mouse — Sun, 13 Feb 2011 15:07:55 GMT

Thanks for your reply again, I had two e-mails on the Blackberry, the Vodafone one and the name@username.plus.com, the second one got the most usage though.
Thanks
Alan

Re: Setting Plusnet emails to an Android Smartphone - Is there a way?

MisterW — Sun, 13 Feb 2011 15:42:58 GMT

I'm afraid I'm no Blackberry expert but I think I might understand what the confusion is. Blackberry does not use a conventional email client, rather it uses 'push email' ( see here http://www.blackberryforums.com/rim-software/680-faq-what-methods-receiving-email-blackberry.html ).
The HTC will use a conventional email client to collect mail directly using POP or IMAP protocols.
Assuming that what you want to do is collect email from name@username.plus.com on your home PC and the HTC ( when away from home ) then I think you have 3 options:-
Configure both the home PC and HTC to collect from name@username.plus.com using IMAP. This leaves the mail stored on PlusNet's servers You would need to manually copy email to a local folder on your home PC to have a copy kept there.
Use the trick I suggested above to forward email to a 'mobile' mailbox and collect from that on the HTC. This would mean that your home PC would need to be on all the time to forward the email.
Configure the HTC to collect mail from name@username.plus.com using POP3 BUT leave the message on the server. This means your home PC would need to be OFF ( or at least Outlook not running ) so that it did not download and delete messages from the server. When you get home you can still collect all the mail using Outlook since any collected using the HTC will have been left on the server.
Incidentally this last one is the way I tend to use my email accounts, its a bit fiddly ( especially if you reply to a mail on the HTC since there will be no copy in the outbox of the home PC ) but you do end up having a complete copy of all incoming mail on your home PC. Using IMAP means you can also synchronise outgoing mail as well but means you don't have an automatic copy of mail stored on your local PC.
Here a useful not explaining the difference between IMAP & POP http://www1.umn.edu/adcs/guides/email/imapvspop.html