topic Re: Failed 5.4.3. Router server Failure in Email

Failed 5.4.3. Router server Failure

Fantasticfourum — Thu, 02 Jul 2015 19:32:14 GMT

I noticed today I had about four random e mails when I usually have about 54. I have an e mail account with BT and Yahoo both these are returning mail I have sent to my PN account stating Failed 5.4.3. Router Server Failure. Also all e mails to my bt email are supposed to automatically be forwarded to my PN account but not one has since midnight Anyone any idea why I am getting the odd random e mail but the majority are not getting through ? Any help would be appreciated Many Thanks

Re: Failed 5.4.3. Router server Failure

pwatson — Thu, 02 Jul 2015 19:50:17 GMT

As BT use Yahoo for email, the two accounts are likely to be sending via the same infrastructure. A 5.4.3 Routing error is generated by the sending server so you probably need to contact Yahoo to resolve this.

Re: Failed 5.4.3. Router server Failure

Fantasticfourum — Fri, 03 Jul 2015 09:28:44 GMT

Unfortunatley this goes beyond that now as I have asked two people with non BT related e mails and all have been bounced back I am actually receiving no e mails from anyone so this is PN not Yahoo or BT

Re: Failed 5.4.3. Router server Failure

pwatson — Fri, 03 Jul 2015 09:32:44 GMT

Can you get the full bounce message from one of the people trying to end you email? Obviously they can't email it to you
Are they sending to a <user>@<account>.plus.com address or do you have a domain name of your own? If the latter, are the MX records correct?

Re: Failed 5.4.3. Router server Failure

Fantasticfourum — Fri, 03 Jul 2015 09:55:04 GMT

I am just onto support now but I have a domain name but nothing has changed I even got Ebay to send an automated response to my e mail and that didn't arrive There is a 30 minute wait on the phone so I am trying to connect to live chat.I have been waiting for twenty minutes now they say I will transfer you and there are eleven customers in front of you it took twenty minutes for 6 I should have waited on the phone whats going on PN ????

Re: Failed 5.4.3. Router server Failure

Fantasticfourum — Fri, 03 Jul 2015 10:05:22 GMT

Now its thrown me back to the opening screen Give me strength I didn't expect this fro PN

Re: Failed 5.4.3. Router server Failure

Fantasticfourum — Fri, 03 Jul 2015 10:08:07 GMT

Two quoted Failed; 5.4.3 (routing server failure)
One quoted security issues and Microsoft would not be re trying to send ?

Re: Failed 5.4.3. Router server Failure

Fantasticfourum — Fri, 03 Jul 2015 10:10:52 GMT

I have now been on line 36 minutes waiting for a response with still 8 customers in front of me !!!!!!

Re: Failed 5.4.3. Router server Failure

Townman — Fri, 03 Jul 2015 17:24:28 GMT

Quote from: pwatson
A 5.4.3 Routing error is generated by the sending server so you probably need to contact Yahoo to resolve this.

This rather implies that the problem is NOT with PN's services.

Quote from: Jock
I am actually receiving no e mails from anyone so this is PN not Yahoo or BT

Emails from whom using which mail providers?

Re: Failed 5.4.3. Router server Failure

bobpullen — Fri, 10 Jul 2015 09:56:11 GMT

Looks like the OP's domain had expired. I believe the issue is now resolved.

Re: Failed 5.4.3. Router server Failure

elizabeth2 — Thu, 29 Sep 2016 15:53:51 GMT

emails wont go out to vip@bingodiomond.com

Re: Failed 5.4.3. Router server Failure

toggie101 — Thu, 29 Sep 2016 18:12:36 GMT

Check you're using the correct address - the domain 'bingodiomond.com' is not currently owned by anyone (you may have made a simple typo when posting to this forum, or you may have mistaken the correct address in your failed emails).

Re: Failed 5.4.3. Router server Failure

spraxyt — Thu, 29 Sep 2016 18:27:44 GMT

@elizabeth2 Welcome to the forums.

Is the domain given a typo - as written it doesn't appear to exist? It does exist if an "a" is substituted and relay.plus.net will connect to it..

Since you posted in this topic I assume you got a 5.4.3 error when trying to send. Is that correct, and did you get any other information?