topic Re: Waitrose email in Email

Waitrose email

bazzer9 — Thu, 04 Dec 2014 18:33:09 GMT

I understand that Waitrose broadband services are actually provided by Plusnet so I thought I'd be cheeky and ask my questions here !
I'm trying to help an elderly friend set up his waitrose email account on his new iPad using the mail app.
Because waitrose.com is not a commonly used email account (unlike iCloud, Yahoo!, Outlook, Gmail ) it's not so easy to configure and has to be configured under
the "Other" provider section.
Herein lies the problem.
How do we configure the required fields in the iPad email App for incoming email/server and outgoing email/server for a waitrose email account with an
email address like AlbertHall@waitrose.com ?
Also, should we expect to get all of the facilities (e.g. folders, contacts) for a Waitrose email account on the iPad App that one can get with say a Yahoo! email account ?
Thanks

Re: Waitrose email

MisterW — Thu, 04 Dec 2014 19:03:07 GMT

I think you may find this setup guide for the iPhone should help https://www.johnlewisbroadband.com/support/email/setup/guides/iphone-email-setup.html

Re: Waitrose email

bazzer9 — Thu, 04 Dec 2014 22:20:05 GMT

Thanks MisterW,
The setup guide you refer to seems to work even though it specifies the iPhone rather than iPad setup.
At least we can now add a waitrose account but time will tell how useful it is as we try to receive and send emails.
Part of the complication seems to be that my friend has on old waitrose.com email address but the servers refer to johnlewisbroadband.com
rather than waitrose.com.
Also for the outgoing server we need to add his full waitrose email address as the user name.

Re: Waitrose email

MisterW — Fri, 05 Dec 2014 08:02:34 GMT

Quote
The setup guide you refer to seems to work even though it specifies the iPhone rather than iPad setup.

Not having either, I guessed they'd be very similar if not the same.
The waitrose ( and Greenbee) services were replaced with the johnlewis brand some while ago.

Quote
Also for the outgoing server we need to add his full waitrose email address as the user name.

That does seem to be the case with the JL product.

Re: Waitrose email

bobpullen — Fri, 05 Dec 2014 09:15:51 GMT

Quote from: bazzer9
Part of the complication seems to be that my friend has on old waitrose.com email address but the servers refer to johnlewisbroadband.com
rather than waitrose.com.

You can use the server address mail.waitrose.com.