topic Re: Read messages appearing as unread! in Community Site Feedback

Read messages appearing as unread!

Anonymous — Tue, 03 May 2016 13:01:02 GMT

There's a message on this board from @MauriceC regarding an Accessibility anomaly, that I know I have marked as read but it has just re-appeared as a new message, what gives?

Re: Read messages appearing as unread!

Strat — Tue, 03 May 2016 13:06:40 GMT

I often find myself reading threads with a déjà vu feeling which turns out to be accurate.

Re: Read messages appearing as unread!

Anonymous — Tue, 03 May 2016 13:45:02 GMT

Yeah, thanks @Strat I'm glad I'm not the only one.

Re: Read messages appearing as unread!

Anotherone — Tue, 03 May 2016 15:20:01 GMT

Question - when you say the messages appear unread - how did you navigate to the post? Where are you seeing it "Unread" after?

The odd thing is that with Maurice's post, it's the only one in the thread, so that specific is mysterious.

Re: Read messages appearing as unread!

Anonymous — Tue, 03 May 2016 15:28:03 GMT

I use this : https://community.plus.net/t5/forums/unreadpostspage/tab/message:full from my toolbar, as it's far easier than navigating around the forum, and it was the fact that it was Maurice's post that made it so noticeable because I knew I'd marked his and the others as read.

Re: Read messages appearing as unread!

SpendLessTime — Mon, 23 May 2016 10:10:59 GMT

I'm finding that most days when I log back in that a lot of the posts I read previously have returned to NEW. Today I've had 5 or 6 in topics to which I'm notified of changes.

These are not posts that have been edited as I use the absolute date/time option to see just that nor posts that are moved, but posts that were clearly read in a previous session.

My primary route to find posts is the Unread Topic button.

I always sign out my sessions too so that should not be an issue.

It is getting very annoying.

Re: Read messages appearing as unread!

MauriceC — Mon, 23 May 2016 11:02:45 GMT

Sadly I now feel that I've wasted a lot of my time in bothering to report problems with this new software, nobody seems to be listening. I'm off to join others on the sidelines until at least some of these significant BUGS are fixed.

Re: Read messages appearing as unread!

Anotherone — Mon, 23 May 2016 11:24:23 GMT

Hi Maurice, well I'm listening and picking things up and I'm sure Jack is, but when it's a change to the core product, I don't know who knows what's what (we're having a "discussion" about it at present!). What I can tell you is there is a version upgrade coming shortly.

I'll post back here again shortly as I want to know some more detail of how/when etc you both encounter this issue.

Re: Read messages appearing as unread!

Strat — Mon, 23 May 2016 11:31:59 GMT

I occasionally encounter this same issue but couldn't give details of the lead up to the problem as I don't lay a mental trail of breadcrumbs.

I just start reading a thread flagged up in my 'Unread Topics' list and quickly realise I've read it before with only the last two or three posts being actually unread by me.

Re: Read messages appearing as unread!

Anotherone — Mon, 23 May 2016 12:02:24 GMT

Ah, so in your case Dick there are posts added to the thread that you haven't read.

Do you have Jump to first unread post in a topic ticked?

Re: Read messages appearing as unread!

Strat — Mon, 23 May 2016 12:39:22 GMT

Yes and Yes which usually works fine.

Re: Read messages appearing as unread!

MauriceC — Mon, 23 May 2016 13:06:37 GMT

From some of @jaread83's earlier input on similar topics (if I've interpreted them correctly ) it seems that you can end up at a different point in a thread depending on how / where you access it from. I've got no evidence, but I suspect that there is an occasional 'interaction' with the position in thread marker (wherever it is). E.g. I have noted at least once in a thread I was following and successfully getting steered to the 'first unread' message over a number of visits, revert to taking me to the first message in the thread.

Re: Read messages appearing as unread!

Anotherone — Mon, 23 May 2016 15:55:31 GMT

I noticed a while back, that if all the posts in a thread had been read, and you clicked on the Topic you then went to the first post. I don't recall that happening at the outset, I thought it went to the last one. To my way of thinking, that's where is should go, so that's one the press for.

I wonder if some of the incidents are caused by possible action either by mods or the Spam filter either of which might change the "status" of the thread. The other possibility is minor changes to the software version - obviously a major change will have some sort of effect, I suppose it will depend on what the fixes/changes were.

@Strat do you recall roughly when you last experienced this? I tried using the Unread Topics module earlier and clicking either the title or the number in the 'New' column worked correctly at the time.

@MauriceC @SpendLessTime same to you, and do you recall any specific circumstances/threads? I've certainly encountered some oddities that only happened on some threads

@Anonymous has been quiet for a while, but as he uses Unread Posts mainly, it may be different for him?

Re: Read messages appearing as unread!

Strat — Mon, 23 May 2016 16:30:14 GMT

It has happened today on one thread but I'm struggling to recall which one.

Re: Read messages appearing as unread!

MauriceC — Mon, 23 May 2016 17:01:31 GMT

I don't recall an incident this weekend - and any further back, who knows?

Re: Read messages appearing as unread!

SpendLessTime — Mon, 23 May 2016 17:43:06 GMT

@Anotherone

I didn't think to note them down at the time. Will do next time though.

Re: Read messages appearing as unread!

Anotherone — Mon, 23 May 2016 17:52:41 GMT

Yeah, if we could establish some sort of pattern that might help to nail this down.

Re: Read messages appearing as unread!

MauriceC — Mon, 23 May 2016 20:13:46 GMT

OK. Just had not one, but two incidents.

No. 1: Accessed the "More like SMF....." via Forum -> Topic and got taken to the first post! Last accessed earlier this evening to read @LouisaMartin post and @Townman response. Planned to add a comment.

No. 2: Came to this thread to report No. 1 and.................wait for it! Got to the first post in this thread.

Yes, did wait the usual few seconds for JS to perform its magic in both cases.

Very odd.

Re: Read messages appearing as unread!

MauriceC — Tue, 24 May 2016 18:04:17 GMT

Today I've discovered that a number of boards that I've previously read, and in many cases contributed to, have reverted to taking me to the first post rather than the first unread message. No pattern detected, but it's very frustrating.

Is there a planned timescale when we can expect Lithium to make significant improvement in the *Live* operation and allow Users to return to some normality rather than being prepared to record another failure?

Re: Read messages appearing as unread!

jaread83 — Wed, 25 May 2016 09:47:01 GMT

Was this all from the same route and there were unread posts in the thread? The homepage modules for topics will not take you to the first unread post in a thread. The board view will though.