topic Re: More like SMF than I had realised.... in Community Site Feedback

More like SMF than I had realised....

Townman — Sat, 21 May 2016 14:32:03 GMT

Re: More like SMF than I had realised....

Townman — Sat, 21 May 2016 14:33:49 GMT

Oh I really do not believe that, the whole of the post has vanished! There in the RT window, not there on posting. Is that how the spam filter actions appear or if this something else?

Re: More like SMF than I had realised....

HarryB — Sat, 21 May 2016 14:35:33 GMT

Doesn't look like it's the spam filter. The spam filter would have moved the entire post to a quarantine zone for review. I've double checked anyway, but there's nothing there

Re: More like SMF than I had realised....

Townman — Sat, 21 May 2016 14:42:58 GMT

OK let's try again....

I was replying to a post, clicked post and got this...

So I've done as bid and reported this to the system admin (here) and then I clicked back and tried to resubmit as instructed. I was then presented with this....

Re: More like SMF than I had realised....

Townman — Sat, 21 May 2016 14:49:05 GMT

Darn fat fingers.... This

There is nothing Highlighted to correct. Attempting to report gives the same error. Having 'backed up' to the topic to start again. I find that the post I question has actually been posted. Something is not working similar to what happened in SMF. Rather looks like in,y the poor features of SMF got migrated to here!

Re: More like SMF than I had realised....

MauriceC — Sat, 21 May 2016 16:34:44 GMT

You must be an optimist @Townman. Lithium have generated a complete *NEW* set of challenges for us to ponder over.

To confuse even further, if in your reply #4 you had tried 'return to my original page' it usually goes back to the Community landing page?

Until a few of the current known problems are fixed I see limited point in reporting further examples.

Edit 1: Corrected message content

Edit 2: Got an authentication error when posting the first edit. Two retries and it worked (as it usually does!)

Re: More like SMF than I had realised....

Strat — Sat, 21 May 2016 16:51:16 GMT

I've had an error free couple of days since reverting to Waterfox v44 from Waterfox v46 (v45 not available.)

I'll stick on this until I see v47 available.

Re: More like SMF than I had realised....

Townman — Sat, 21 May 2016 17:10:08 GMT

@MauriceC Multiple edits and a failure would explain the 4x notification of being mentioned here by you.

@Strat for what it's worth I was on Safari with an iPad

Re: More like SMF than I had realised....

Anotherone — Sun, 22 May 2016 17:35:51 GMT

Most of all this is probably related to all the various things mentioned here

Re: More like SMF than I had realised....

MauriceC — Sun, 22 May 2016 20:08:21 GMT

I agree - but as nothing appears to be happening, a prod with a sharp stick may keep it in focus.

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules

Re: More like SMF than I had realised....

rongtw — Mon, 23 May 2016 06:15:52 GMT

Well last Bug fix coming was ten days ago ! so may be due a update for next fixes

Re: More like SMF than I had realised....

Townman — Mon, 23 May 2016 06:40:22 GMT

There has been an update applied here since 13th May.

Re: More like SMF than I had realised....

jaread83 — Mon, 23 May 2016 07:30:44 GMT

I should also add that any bug fixes from my side of things are mostly for visual changes and not updates to the system. That's down to Lithium and we have no control over when that gets updated. We are getting them to investigate this issue with the authentication errors though.

Re: More like SMF than I had realised....

Townman — Mon, 23 May 2016 07:43:44 GMT

@jaread83, @LouisaMartin, @PlusnetLiam, @Pettitto

Do you really, honestly mean that you have no control over how lithium (miss)manage YOUR service?

Do you really not know when and with what they are updating YOUR service which presents YOUR professionalism to YOUR Users?

Surely there is some form of release control process which states what releases are planned for when which claim to fix which bugs ... after having been verified on staging - YES????

One thing a professional outsource provider does not do is to release 'fixes' to a production platform without full disclosure, agreement with and written consent of the client. I therefore have to conclude either lithium are not professional or PlusNET do not have adequate controls in place over the conduct of their supplier. I'll leave you guys to decided which one is true!

Re: More like SMF than I had realised....

Anotherone — Mon, 23 May 2016 11:45:33 GMT

@Townman wrote:
One thing a professional outsource provider does not do is to release 'fixes' to a production platform without full disclosure, agreement with and written consent of the client. I therefore have to conclude either lithium are not professional or PlusNET do not have adequate controls in place over the conduct of their supplier.

Does this mean that Plusnet's Legal team have fallen short

Re: More like SMF than I had realised....

LouisaMartin — Mon, 23 May 2016 15:36:48 GMT

To give an overview on what happens with changes to our platform:

Lithium's scheduled release plan:
They have a regular release plan where fixes are implemented to their platform as well as improvements and changes from their roadmap.
We receive the release notes before the release is implemented and all changes are pushed to staging before go live.
We then have the option to take the release or not.

Plusnet changes:
We have agreed internally to release changes on to the platform on a fortnightly basis, on the opposite fortnight to the release schedule for our main website.
We don't have full time dedicated web dev resource therefore, the above is appropriate for how we need to work.

Thanks

Re: More like SMF than I had realised....

Anotherone — Mon, 23 May 2016 15:43:12 GMT

We receive the release notes before the release is implemented and all changes are pushed to staging before go live.

So Townman's mention elsewhere about the version numbers must be correct then

Re: More like SMF than I had realised....

Townman — Mon, 23 May 2016 15:52:30 GMT

@LouisaMartin wrote:

To give an overview on what happens with changes to our platform:

Lithium's scheduled release plan:

We receive the release notes before the release is implemented and all changes are pushed to staging before go live.
We then have the option to take the release or not.

@LouisaMartin,

Bless you! Can you please review this in another place because someone has forgotten that you are in charge and dictate the rules around here.

Looking forward to seeing these challenges addressed soon. Would it be possible to have the week-about Lithium-PlusNet update weeks listed on the announcements board please?

Thanks,

Kevin

...then we can get this thread back to the OP.

Re: More like SMF than I had realised....

MauriceC — Mon, 23 May 2016 20:21:18 GMT

OK. Perhaps this whole thread should be moved to "the other side"?

Re: More like SMF than I had realised....

Anotherone — Mon, 23 May 2016 20:27:21 GMT

He's referring to the release/version information, not the rest of the content. Gone a bit OT really.